Skip to main content
LiveWest
A home for everyone
  • Speak and Translate
  • SignVideo Call
  • Accessibility Help
My Account

Main navigation

  • My Account
  • My home
    • My Account
      Log in or register to see your statements, pay your bill or track your repairs
      Style
      Primary
    • Solve an issue
      Find help and advice about your home to save you time
      Style
      Primary
    • Rent and tenancy
      Get answers to your questions about your tenancy and rent statements
      Style
      Primary
    • For existing shared ownership customers
    • Make a payment
    • Setting your rent
    • Find your Income officer
    • Find my Housing Officer
    • How-to guides
    • Gardening
    • Our safety standards
    • Your moving home checklist
    • Aids and adaptations
    • Buildings insurance 
    • Managing your water
    • Making alterations and improvements to your home
    • Damp and mould
    • Our promise to you
    • Pet registration
    • Service charges
  • Help and advice
    • Support for you
      Find out what our Tenancy Sustainment team can support you with as a LiveWest resident.
      Style
      Primary
    • Anti-social behaviour
      Find out how to report anti-social behaviour and what we can do
      Style
      Primary
    • Green advice
      Look at our green advice tips to see how you could become more environmentally friendly in your home and garden
      Style
      Primary
    • Find my Housing Officer
    • Find my Income Officer
    • Your safety
    • Solve an issue
    • Energy advice
    • Be Money Ready
    • Housing assistance
    • Grants
    • Universal Credit
    • Parking
    • Digital switch FAQ's
    • Cost of living
    • Compliments, feedback and complaints
  • Find a home
    • Homes to buy
      Take a look at our new homes to buy including shared ownership
      Style
      Primary
    • Homes to rent
      Find out about choice based lettings, and other ways we can help you find a home
      Style
      Primary
    • Shared ownership
      Find out how you can get onto the property ladder with us and a new shared ownership home
      Style
      Primary
    • Home finder
    • Why buy from LiveWest?
    • Supported housing
    • Contact us
    • Social rented
    • Young people services
  • My community
    • Community Connectors
      Meet our Community Connectors
      Style
      Primary
    • Get involved
      Working with our incredible customer volunteer groups helps us to give the best service to customers.
      Style
      Primary
    • Social Value
      Social Value is the benefit our customers and communities gain from contributions made by our contractors and suppliers.
      Style
      Primary
    • Our Community Investment offer
    • Estate Service Champions
  • About us
    • Who we are
      Find out about our people, values and our plans for the future
      Style
      Primary
    • Our performance
      We believe in being open, explore our finance and governance reporting here
      Style
      Primary
    • For investors
      Take a look at our key information and ratings, and what it means to invest in LiveWest
      Style
      Primary
    • Sustainability
    • Tenders & suppliers
    • Legal
    • Corporate strategy
    • Our partnerships
    • Equality, Diversity and Inclusion
    • Research reports
    • Our Land team
  • Careers
    • Search vacancies
      Search and apply for our latest vacancies
      Style
      Primary
    • Apprenticeships
      Find out more about our apprenticeships
      Style
      Primary
    • Working at LiveWest
      Come and join us and develop your skills and career
      Style
      Primary
    • Reward and benefits
    • Got a question?
    • Our values
    • Gender pay reporting
  • Contact us
  • Speak and Translate
  • SignVideo Call
  • Accessibility Help
  •  
  •  
  •  
  •  

Connecting with you

Welcome to Connecting with you, where we update you on some of the latest news across our services. You can view our latest March 2025 issue, or look through previous editions for stories you may have missed. You can also use the filters to find stories in different topics. 

We are supporting a new initiative to increase engagement between landlords and residents

May 2023
Community Get involved
Share
Photo of InFocus group members.

In April 2023, the government launched the new Four Million Homes programme designed to increase engagement between landlords and residents, and to help residents understand their rights and have the tools to hold their landlord to account. 

We are pleased to be supporting the new initiative and the opportunities it will provide for our customers. 

What is the Four Million Homes programme?

The programme is aimed at providing guidance and training for residents on their rights and how to stand up for them. 

There are different opportunities available as part of it, including: 

  • Free advice and guidance on issues including repairs, antisocial behaviour, dealing with your landlord and more.
  • Free face-to-face training events on subjects, including knowing your rights to engage and be heard, equality, diversity and inclusion, and how to form a residents’ group to challenge your landlord.
  • Free monthly webinars on topical issues, including damp and mould and antisocial behaviour. 

How can you get involved? 

To take a look at the guidance, training events and webinars available as part of the Four Million Homes programme, visit their website. 

There are also a wide range of opportunities to get involved and have your say as a customer at LiveWest. View the different groups and opportunities to get involved. 

Go back

You may also like

A children's play park.
May 2023
Community
Services
Devon
Cornwall

Keeping the areas around your home in good condition

Enjoying the outside spaces of where you live is a huge part of feeling connected to your community and having...
Read more
2 minute read
A picture of Agnieszka Smolinska in her home.
May 2023
Homes
Community
Somerset and West of England

Wellington shared ownership home delight for Agnieszka and her family

We recently helped Agnieszka Smolinska and her family step onto the property ladder through a shared ownership home...
Read more
1 minute
Show more
LiveWest colleague with children from school where book tokens were donated.
September 2023
Devon
Community

We’ve helped fund books for a primary school following a fire

We recently helped a Devon primary school to get new books from following a fire on its premises. Lamerton C of E...
Read more
2 minute read
A woman standing in front of a building.
September 2023
Get involved

Reviewing our performance for customers

We have published how well we performed for customers from April to June 2023. We measure our performance in a...
Read more
2 minute read
LiveWest customer and colleague talking.
September 2023
Get involved

Latest updates from our customer volunteer groups

We are committed to getting our customers involved with what we do, getting feedback and ideas on the range of...
Read more
3 minute read
Picture of Deb Hoskin.
September 2023
Community
Environmental
Cornwall

National environmental award recognition for one of our residents

Deb Hoskin, from Millbrook in Cornwall, has recently been shortlisted for an Unlock Net Zero national award for...
Read more
2 minute read
People at the Holsworthy food hub.
September 2023
Community
Devon
Be money ready

Helping Holsworthy residents with affordable food

We are delighted to have helped open the Holsworthy Food Hub in Devon, aimed at helping people on low-incomes or...
Read more
2 minute read
LiveWest logo on a blue coat.
September 2023
Community
Services
Somerset and West of England

Tackling anti-social behaviour in our neighbourhoods

We are committed to dealing with anti-social behaviour to make sure our neighbourhoods are places people love to...
Read more
2 minute read
LiveWest colleagues taking part in a charity bike ride.
December 2023
Community

We have announced our charities of the year

We are delighted to announce that our charities of the year are Julian House and St Petrocs, which both provide...
Read more
2 minute read
Members of the InFocus group.
December 2023
Get involved

Join our Friends of InFocus volunteer group to be entered into a prize draw

We are looking to grow the number of customers in our Friends of InFocus group, who play an important part in...
Read more
1 minute
Our Christmas competition.
December 2023
Get involved
Community

Let’s celebrate kindness this year with our Christmas competition

We’ve launched a Christmas Kindness competition to celebrate incredible people across our communities who you think...
Read more
2 minute read
Volunteer Lynn Clarke.
December 2023
Community
Devon
Cornwall
Somerset and West of England

Supporting projects and activities in our communities

We are committed to having a positive impact on our communities. One way we do this is by supporting community...
Read more
3 minute read
LiveWest colleague and a customer.
December 2023
Services
Community
Get involved

We have released our latest annual report for customers

We are delighted to have recently published our most recent customer annual report. Included in the report is how...
Read more
2 minute read
EX5 quiet room
March 2024
Devon
Community

We support Cranbrook community hub to open its new quiet room for the community

As part of our commitment to support our communities, we recently gave vouchers to help the EX5-Alive Community Hub...
Read more
2 minute read
New programme to provide homes for military veterans
March 2024
Devon
Community
Homes

Providing homes for military veterans

We are providing homes for at least 60 military veterans across Devon as part of a targeted programme to tackle the...
Read more
2 minute read
LiveWest volunteers planting trees.
March 2024
Community
Devon
Environmental

Getting ready for spring, we welcome new trees to one of our schemes

We have brightened up one our communities in Barne Barton, Devon with 56 beautiful trees as part of a Plymouth and...
Read more
2 minute read
Image of a sunny playground.
March 2024
Get involved
Services

Play your part in keeping the areas around your home in good condition

It is important for people to be happy with the quality of their neighbourhood, and have their say on how it is...
Read more
2 minute read
LiveWest colleagues smiling and talking with customer outside house.
March 2024
Community
Services

Kindness in our communities

At LiveWest, we care about making sure people have homes and communities that they love to live in. An important...
Read more
2 minute read
People at the Holsworthy food hub.
March 2024
Community
Devon

More funding to help keep Devon food hub running

The Holsworthy Food Hub, launched in May 2023 with help from LiveWest funding, has recently secured £7,250 of extra...
Read more
2 minute read
A graphic reading 'A home for everyone'. Everyone is coloured in the Pride Month rainbow logo colours.
June 2024
Community

Celebrating Pride Month

Throughout June we are celebrating Pride Month, dedicated to celebrating LGBTQIA+ communities around the world. We...
Read more
1 minute
LiveWest colleagues and customers involved in the tree planting.
June 2024
Community
Devon

Residents discover the joy of growing their own fruit trees in community orchard

Some of our residents in Devon attended a How to Grow Your Own Fruit Tree Workshop to learn more about planting...
Read more
2 minute read
Sue and her daughter in the revamped library.
June 2024
Community
Homes
Devon

Sue and her daughter happily begin new chapter in their affordable new home, including a revamped library

After living in emergency accommodation for a few months, Sue and her daughter Olivia, aged 7, are excited to...
Read more
2 minute read
InFocus member Sue with a LiveWest colleague.
June 2024
Get involved

Celebrating InFocus’ fifth birthday

InFocus is our volunteer scrutiny group where our residents feedback to us on our services for over 80,000 of its...
Read more
2 minute read
Image of a home with solar panels in the background of a field.
June 2024
Environmental
Community
Cornwall

Making your community greener

At LiveWest, we’re committed to making a positive impact on our planet and creating green futures together. In this...
Read more
2 minute read
Residents and colleagues in front of wall with art on.
September 2024
Community
Devon

New wall art brightens up neighbourhood

A wall in Gloucester Court, Plymouth, was recently brightened up with new art. Working alongside Plymouth Artists...
Read more
2 minute read
A child at a community event.
September 2024
Community
Environmental

Our Junior Environmental Champions Competition is now live!

We have launched our new Junior Environmental Champions Competition aimed at showcasing the positive actions of our...
Read more
2 minute read
LiveWest colleague with resident volunteer beekeepers.
September 2024
Community
Somerset and West of England

Volunteer beekeeper a year on from successful recruitment

A volunteer is looking after the buzzing bees at a development in Yate one year after being recruited as part of a...
Read more
3 minute read
Delcie and a LiveWest colleague laughing.
September 2024
Services
Community
Devon

Extra care making a big difference for Delcie

An extra care scheme has transformed a resident’s life as she has the support she needs and a home she loves to be...
Read more
2 minute read
LiveWest colleague with a child at the community event.
September 2024
Community
Devon

Plymouth community fun day huge success as locals come together

We recently supported a community event in Plymouth for the second year running, all about bringing a neighbourhood...
Read more
2 minute read
People holding a sign saying 'championing supported housing'.
September 2024
Community
Services

Celebrating supported housing

We recently celebrated Starts at Home Day, which is all about celebrating the positive impact supported housing has...
Read more
2 minute read
Image of an InFocus member with a LiveWest colleague.
December 2024
Get involved

A busy 2024 wraps up for our customer volunteering groups

2024 has been an action packed year for our different customer volunteering groups. Our customer volunteer groups...
Read more
2 minute read
Illustration of a Christmas fireplace, with the winning images in photo frames.
December 2024
Get involved

Our Christmas competition winners have been announced

This Christmas, we asked our residents across the South West to capture in a photo what Christmas means to them. We...
Read more
3 minute read
Volunteers at a toy swap.
December 2024
Community
Somerset and West of England
Devon
Cornwall

We support communities and projects across the South West

We are proud to support a wide range of projects and events throughout the region. Bringing communities together is...
Read more
5 minute read
Image of toys donated as part of a toy swap.
March 2025
Community
Somerset and West of England

Supporting communities: North Somerset

We are proud to support a wide range of projects and events throughout the region, as well as helping residents to...
Read more
2 minute read
The community garden at Massingham Park.
March 2025
Community
Somerset and West of England

Supporting communities: Sedgemoor, Mendip and West Somerset

We are proud to support a wide range of projects and events throughout the region, as well as helping residents to...
Read more
3 minute read
Image of resident who attended the fire safety day.
March 2025
Community
Somerset and West of England

Supporting communities: Bath and North East Somerset

We are proud to support a wide range of projects and events throughout the region, as well as helping residents to...
Read more
3 minute read
Image of the gifts included in the Christmas giveaway.
March 2025
Somerset and West of England
Community

Supporting communities: Gloucestershire and Bristol

We are proud to support a wide range of projects and events throughout the region, as well as helping residents to...
Read more
2 minute read
Image of Courtenay Centre garden.
March 2025
Community
Devon

Supporting communities: Devon

We are proud to support a wide range of projects and events throughout the region, as well as helping residents to...
Read more
3 minute read
Treneere play area.
March 2025
Community
Cornwall

Supporting communities: Cornwall

We are proud to support a wide range of projects and events throughout the region, as well as helping residents to...
Read more
2 minute read
Image of those involved in the Green Box project.
March 2025
Community
Devon

New project gives healthy food to local families

A new scheme to share healthy food all for a good cause has launched in Devon. Based at Okehampton Primary School...
Read more
2 minute read
Back to top
×

Customer Services

Enter your postcode

We’ll use this to make sure we show you the right information.
Not right now     I'm not a resident

Customer Services

What type of customer are you?

Not right now     I'm not a resident

Our new portal is now live!

You’ll need to get your new agreement number before signing up for the portal

Get agreement number Go to portal

Our new portal is now live!

You’ll need to get your new agreement number before signing up for the portal

Get agreement number Go to portal

Our new portal is coming soon!

We are making some important updates to our portal.

Our new portal is coming soon.

If you need to pay a bill, or contact us, please use the links below

Pay a bill Contact us

Footer

  • My home
  • Help and advice
  • Find a home
  • My community
  • About us
  • Careers
  • Media consent form

Contact us

Legal

Sales T&Cs

Accessibility

Privacy notice

Our policies

Media contacts

Latest news

Consent preferences

  •  
  •  
  •  
  •  

Copyright ©2025 LiveWest Homes Limited