Find the full list of policies for our customers here.

Accessibility Standard

Aids and Adaptations Policy

Allocations and Lettings Policy

Antisocial Behaviour Policy

CCTV and Surveillance Equipment Policy

Compliments, Complaints and Feedback Policy

Customer Alterations and Improvements Policy

Customer Engagement Policy

Damp and Mould Policy

Domestic Abuse Policy

Equality, Diversity and Inclusion Policy

Financial Crime Prevention Policy

Homeowner Alterations and Improvement Policy

Income Recovery Policy

Mobility Scooter Policy

Modern Slavery and Human Trafficking Statement 2024/25

Mutual Exchange Policy

Neighbourhood Management Policy

Pet and Animal Procedure

Privacy Policy

Property Safety Compliance Policy

Property Services Quality Policy

Safeguarding Adults at Risk Policy

Safeguarding Children and Young People Policy

Section 20 Consultation Policy

Service Charge Policy

Service Standard When Contacting LiveWest

Shared Ownership First Come First Serve Policy (New Build and Resale Homes)

Shared Ownership Minimum Monthly Surplus Income Policy (New Build and Resale Homes)

Tenancy Management Policy

Tenure Policy

Unacceptable Behaviour Policy

Vulnerability Policy

Whistleblowing Policy