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0300 123 8080
Closed Now
Monday - Friday: 8:00-17:00
Saturday - Sunday: Closed
01934 526000
Closed Now
Monday - Friday: 8:00-17:00
Saturday - Sunday: Closed

Postal addresses


1 Wellington Way Exeter, EX5 2FZ

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Tolvaddon Business Park Camborne, TR14 0HZ

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3 Filers Way, Weston Gateway Weston-super-Mare, BS24 7JP

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Your feedback matters to us

We try to get things right the first time, and when we do it's great when you let us know. We love receiving positive feedback and that way we can keep it up. And, if we get things wrong we want to put complaints right as soon as possible, so we need to hear about these things too.

We want to hear from you

We welcome feedback from our customers as this gives us the chance to improve our services. So whether you have a complaint, compliment or some other feedback you would like to share with us we would like to hear from you.

Our promises to you:

  • We will listen to your complaint and make sure that we understand your concerns.
  • We will try to put things right straight away.
  • We will respond to your complaint in a positive, open and timely way.
  • We will treat you with respect and courtesy.

We aim to resolve complaints as quickly as possible but recognise that there are some occasions where it might take a little longer to resolve the problem. If this is the case we will let you know. We will also confirm what we have agreed with you in writing.

If you require any further information relating to our customer feedback policy, please contact our Service Improvement team on 0300 123 8080.

Fill out this form to feedback on our services. 

Media contacts

We are happy to help with any enquiry, whether it's a photo opportunity at a resident fun day, facts and figures on one of our new developments, or comment on a sector or national agenda item like welfare reform.

Our media contact details.