Our Customer Service team are available Monday to Friday 8am to 5pm.
If you have an emergency repair to report out of these hours please contact us on the below numbers and you will be connected to our out of hours partner.
Somerset and West of England - 01934 526 000
Devon and Cornwall - 0300 123 8080.
Our out of hours service is for reporting emergency health and safety repairs only. We ask that any non-emergency repairs be reported either online using this form or on the phone the next working day.
What are health and safety repairs?
- a gas leak
- no heating or hot water
- fire damage
- major electricity fault
- security breaches
- severe storm damage
- total loss of water but please contact your water supplier first
- total loss of electricity but please contact your electricity supplier first
- blocked toilet where there is only one toilet in your home
- anything that poses a serious risk to health and safety.
If you are reporting an emergency repair, our out of hours partner will clarify if the repair needs attendance immediately. If this is the case a colleague or a specialist contractor will then be dispatched to make safe any hazardous situation and arrange to carry out a full repair by appointment.
Please note we will aim to get someone out to you as soon as possible but we will ask them to call you in advance to triage the repair over the phone and to provide you with estimated attendance times.
It is important that you only call our out of hours service if your repair is an emergency health and safety concern. If your repair is not a genuine emergency, we ask that you wait until the next working day to report this to us.