At LiveWest, we believe in a home for everyone.
As the largest housing provider in the South West, we own and manage around 42,000 homes and support over 90,000 customers across the region, from the Isles of Scilly to Gloucestershire.
We are committed to delivering consistently great services for our customers, adapting flexibly to their individual needs so they feel supported, valued and are able to succeed.
We build strong communities and provide safe, warm and affordable homes, a solid foundation from which our customers can thrive.
Our commitment to the communities we serve is reflected in the action we’re taking to help address the region’s housing shortage.
This includes an ambitious investment plan of £1 billion to support the South West’s economy and build 5,000 new affordable homes over the next five years.
In January 2026, LiveWest became part of Bromford Flagship LiveWest so we can do even more. More details can be found here.
Our customers come first
Keeping our customers safe will always be our top priority.
We listen to our customers and their feedback is really important to us. It helps us to improve, shape and develop our services.
We want our services to be clear, consistent and easy to access, so every customer has the support they need to manage and sustain their home with confidence.
We’re proud to have achieved a C1 rating under the new Consumer Standards from the Regulator of Social Housing—a reflection of our commitment to putting customers first.
Helping meet the region’s housing needs
The South West has some of the highest levels of housing need in the country, and many families are finding it increasingly difficult to afford a suitable home.
We know there is a real demand for social rented homes across the region, and we’re focused on delivering more affordable homes for rent to help meet that need.
As a housing provider, we know we play an important role in helping to tackle the national housing shortage. That’s why we’re committed to creating as many safe, energy efficient and affordable homes as possible, offering a range of options to suit different needs.
We provide homes for social rent, affordable rent and shared ownership, and we also build homes for private sale.
Any profits made through those private sales are reinvested back into the organisation so we can build even more affordable homes - making sure our growth directly benefits the communities we serve.
Helping meet the region’s housing needs
The South West has some of the highest levels of housing need in the country, and many families are finding it increasingly difficult to afford a suitable home.
We know there is a real demand for social rented homes across the region, and we’re focused on delivering more affordable homes for rent to help meet that need.
As a housing provider, we know we play an important role in helping to tackle the national housing shortage. That’s why we’re committed to creating as many safe, energy efficient and affordable homes as possible, offering a range of options to suit different needs.
We provide homes for social rent, affordable rent and shared ownership, and we also build homes for private sale.
Any profits made through those private sales are reinvested back into the organisation so we can build even more affordable homes - making sure our growth directly benefits the communities we serve.
Sustainable practices
Sustainability is a key part of what we do at LiveWest. It guides how we provide safe, affordable homes and helps us build strong, resilient communities for the future.
We want the choices we make today to create long-lasting benefits for the people who live in our homes. Whether it’s through the homes we build or the community groups we support, our aim is to help communities thrive and give people the opportunity to live happily and comfortably in their own home.
As part of our long-term development plans, we’re designing our new homes in line with the Future Homes Standard. This means building energy-efficient homes that reduce carbon emissions and use low carbon heating and high-quality insulation.
Over the next three years, we are investing in the region of £30m through our Cby28 Programme to improve around 5,000 homes so they achieve an Energy Performance Certificate (EPC) rating of C or above by 2028 - two years ahead of the Government’s target. This work will make our homes more energy efficient, better for the environment, and more affordable to live in.
Driving economic growth and supporting local jobs
Affordable housing plays a vital role beyond meeting immediate housing needs. It also supports local economic growth by helping businesses attract and retain the workforce they need.
Our development programme makes a significant contribution to the regional economy - supporting and sustaining up to 7,000 jobs across the construction industry and its supply chain. Through our investment, we are helping to create strong, resilient communities where people and businesses can thrive.
Board and Executive members
See more information on our Board and Executive members at Bromford Flagship LiveWest
Nominated persons
Safety compliance
The nominated person is the Chief Risk Officer. Their deputy is the Group Head of Health and Safety.
Compliance with Consumer Standards
The nominated person is the Executive Director of Operations. Their deputy is the Chief Customer Officer.