Your feedback matters to us
We try to get things right the first time, and when we do it's great when you let us know. We love receiving positive feedback and that way we can keep it up. And, if we get things wrong we want to put complaints right as soon as possible, so we need to hear about these things too.
We want to hear from you
We welcome feedback from our customers as this gives us the chance to improve our services. So whether you have a complaint, compliment or some other feedback you would like to share with us we would like to hear from you.
Our promises to you:
- We will listen to your complaint and make sure that we understand your concerns.
- We will try to put things right straight away.
- We will respond to your complaint in a positive, open and timely way.
- We will treat you with respect and courtesy.
We aim to resolve complaints as quickly as possible but recognise that there are some occasions where it might take a little longer to resolve the problem. If this is the case we will let you know. We will also confirm what we have agreed with you in writing.
If you require any further information relating to our customer feedback policy, please contact our Service Improvement team on 0300 123 8080.