16 May 2025Complaint learning: Service chargesWe are continuously getting feedback from our customers and fixing things that are identified.
15 April 2025Complaint learning: ASB and neighbour disputesWe are continuously getting feedback from our customers and fixing things that are identified.
12 March 2025Complaint learning: No access repairsWe are continuously getting feedback from our customers and fixing things that are identified.
10 January 2025Complaint learning: Service requestsWe are continuously getting feedback from our customers and fixing things that are identified.
9 December 2024Complaint learning: complaint escalationWe are continuously getting feedback from our customers and fixing things that are identified.
25 October 2024Learnings and feedback from the Housing OmbudsmanAs part of our learning from complaints, we have published the results of a Housing Ombudsman review of complaints.
17 October 2024Complaint learning: communicationWe are continuously getting feedback from our customers and fixing things that are identified.
2 April 2024We have completed our 2024 complaints self-assessmentWe are pleased to announce that we are compliant with the Housing Ombudsman’s Complaint Handling Code.
