Skip to main content
Home Home

Secondary navigation

  • Accessibility
    • Speak and Translate
    • SignVideo Call
    • Accessibility Help
  • My Account

CTA Links

  • Contact us
Home Home
  • My home
    • Two women looking a laptop checking their account

      My account

      Log in or register to see your statements, pay your bill or track yo...

    • Rent and tenancy

      Get answers to your questions about your tenancy and rent statements

    • Find your income officer

      Use our helpful tool to find your income officer

    • How to guides

      Read our helpful guides about your home and tenancy

    • Find my housing officer

      Use our helpful tool to find your housing officer

  • Help and advice
    • LiveWest employe with customers

      Support for you

      Find out what our Tenancy Sustainment team can support you...

    • Solve an issue

      Find help and advice about your home to save you time

    • Your safety

      Get helpful information and advice on staying safe in your ho...

    • Anti-social behaviour

      Find out how to report anti-social behaviour and what we can do

    • Green advice

      Look at our green advice tips to see how you could become more envir...

  • Find a home
    • Photo of a house

      Homes to buy

      Take a look at our new homes to buy including shared ownership

    • Rent a home

      Find out about choice based lettings, and other ways we can hel...

    • Supported housing

      Find out about the supported housing options we offer

    • Shared ownership

      Own a share of your home with shared ownership

    • Young people services

      Find out about the young people services we offer

  • My community
    • LiveWest colleague in the community

      Get involved

      Our customer volunteer groups help us to give the best service.

    • Community connectors

      Meet our Community Connectors

    • Our Community Investment Offer

      Read about our commitment to building stronger communities

    • Social value

      Social value is the benefit our customers and communities gain f...

    • Connecting with you

      Read the latest news and updates for customers in our newsletter

  • About us
    • Who we are

      Find out about our people, values and our plans for the future

    • Our performance

      We believe in being open, explore our finance and governance reporti...

    • Strategy

      Our strategy sets out who we are and where we are going

    • Investing with us

      Take a look at our key information and ratings, and what it means to i...

    • News

      Keep up to date with what's happening at LiveWest and in our communities

    • Sustainability

      Read about how we're creating greener futures together

  • Careers
    • Trades colleagues

      Search vacancies

      Search and apply for our latest vacancies

    • Apprenticeships

      Find out more about our apprenticeships

    • Reward and benefits

      Read about the perks of working at LiveWest

    • Working at LiveWest

      Come join us and develop your skills and careers

    • Gender pay reporting

      We are working hard to close the gender pay gap to create an inclusive workplace for all

  • Accessibility
    • Speak and Translate
    • SignVideo Call
    • Accessibility Help
  • My Account
  • Contact us
  • My home
    • Two women looking a laptop checking their account

      My account

      Log in or register to see your statements, pay your bill or track yo...

    • Rent and tenancy

      Get answers to your questions about your tenancy and rent statements

    • Find your income officer

      Use our helpful tool to find your income officer

    • How to guides

      Read our helpful guides about your home and tenancy

    • Find my housing officer

      Use our helpful tool to find your housing officer

  • Help and advice
    • LiveWest employe with customers

      Support for you

      Find out what our Tenancy Sustainment team can support you...

    • Solve an issue

      Find help and advice about your home to save you time

    • Your safety

      Get helpful information and advice on staying safe in your ho...

    • Anti-social behaviour

      Find out how to report anti-social behaviour and what we can do

    • Green advice

      Look at our green advice tips to see how you could become more envir...

  • Find a home
    • Photo of a house

      Homes to buy

      Take a look at our new homes to buy including shared ownership

    • Rent a home

      Find out about choice based lettings, and other ways we can hel...

    • Supported housing

      Find out about the supported housing options we offer

    • Shared ownership

      Own a share of your home with shared ownership

    • Young people services

      Find out about the young people services we offer

  • My community
    • LiveWest colleague in the community

      Get involved

      Our customer volunteer groups help us to give the best service.

    • Community connectors

      Meet our Community Connectors

    • Our Community Investment Offer

      Read about our commitment to building stronger communities

    • Social value

      Social value is the benefit our customers and communities gain f...

    • Connecting with you

      Read the latest news and updates for customers in our newsletter

  • About us
    • Who we are

      Find out about our people, values and our plans for the future

    • Our performance

      We believe in being open, explore our finance and governance reporti...

    • Strategy

      Our strategy sets out who we are and where we are going

    • Investing with us

      Take a look at our key information and ratings, and what it means to i...

    • News

      Keep up to date with what's happening at LiveWest and in our communities

    • Sustainability

      Read about how we're creating greener futures together

  • Careers
    • Trades colleagues

      Search vacancies

      Search and apply for our latest vacancies

    • Apprenticeships

      Find out more about our apprenticeships

    • Reward and benefits

      Read about the perks of working at LiveWest

    • Working at LiveWest

      Come join us and develop your skills and careers

    • Gender pay reporting

      We are working hard to close the gender pay gap to create an inclusive workplace for all

Connecting with you

Welcome to Connecting with you, where we update you on some of the latest news across our services. You can view our latest October 2025 issue, or look through previous editions for stories you may have missed. You can also use the filters to find stories in different topics. 

Heating help, electric checks and more: Your latest safety updates

October 2025
Energy advice Environmental Safety
Share
Image of LiveWest colleague working on boiler

It’s important to look after yourself and your home during the autumn and winter, with the colder and damper weather bringing different safety risks. 

For our full range of safety information, visit Your safety on our website. 

Using your heating

If you haven’t used your heating yet, it’s worth checking boilers, heat pumps, radiators and anything else you might use to heat your home. Doing it now means any problems can be fixed before winter really starts.

Making sure your heating is serviced helps to keep everything working and to keep you safe. 

We have information on our website about different types of heating and how you can fix issues. 

Fire doors

Fire doors are an important safety feature in many homes. They can help to stop fires spreading and give you time to escape. 

We regularly check fire doors, but you can also do quick checks to make sure yours are working, and you can report any issues to us if anything doesn’t look right. 

Find out more about fire doors.

Electrical safety

Electrics are used throughout homes, from cooking dinner to watching television. 

Electrics can be dangerous if care isn’t taken, for example leaving phones or laptops on charge overnight. 

Batteries overheating on electric bikes and scooters can also be deadly. 

Find out more about using electrics safely. 

Go back

You may also like

Image of LiveWest housing with greenery surrounding the houses
October 2025
Environmental

Our environmental rating is in

We have once again achieved the prestigious SHIFT Gold accreditation in our latest annual environmental assessment...
Read more
2 minute read
LiveWest resident Patrick outside his home with solar panels on the roof.
June 2025
Environmental

Energy efficiency improvements for Patrick’s home

Patrick and his wife, Lynne, have seen their energy bills reduce since their home was revamped with new solar...
Read more
2 minute read
Show more
Someone using a barbecue. Image: Shutterstock/Kzenon
June 2025
Safety

Summer is here – don’t let accidents spoil the fun

The warmer weather is (hopefully) here, bringing the chance to enjoy barbecues, and spending time outside and in...
Read more
1 minute
Scaffolding outside of a building.
March 2025
Safety

Safety in your home this spring

Keeping you safe is a priority for us, and we regularly share tips and advice to do this. Take a look at some of...
Read more
2 minute read
Image of new Avonmouth resident.
March 2025
Homes
Environmental

Residents move into their new affordable homes in Avonmouth

We are delighted that residents have moved into our new affordable homes development at Avonmouth. There are 26...
Read more
2 minute read
LiveWest colleagues at the door of a customers' home.
December 2024
Services
Safety

Helping us maintain your home

From time to time we need to access your home to maintain it, to complete repairs, or to keep you safe with testing...
Read more
2 minute read
LiveWest colleague doing repairs on a radiator.
December 2024
Safety

Five ways to stay safe this winter

The colder and wetter weather of winter brings about different seasonal safety risks. Take a look at our advice for...
Read more
2 minute read
Image of a thermostat.
December 2024
Environmental
Be money ready

How can you save energy?

At LiveWest we are committed to creating greener futures together. That's why we have created a guide to help you...
Read more
3 minute read
Are your favourite items protected? Protect your belongings with contents insurance.
December 2024
Be money ready
Safety

Protect your belongings with contents insurance

With the winter weather well and truly here, it is more important than ever to ensure what’s in your home is...
Read more
2 minute read
LiveWest colleagues at the door of a customers' home.
September 2024
Services
Safety

Property condition surveys for your home

To make sure that our homes are high quality and provide safe living conditions for our customers, we are going to...
Read more
1 minute
Malcolm and Michelle stood outside their home with solar panels on the roof.
September 2024
Environmental
Homes
Somerset and West of England

Renewable technology helping to cut down energy bills

Malcolm Pearson and his wife Michelle are over the moon with their new boiler, solar panels, smart meter and roof...
Read more
2 minute read
LiveWest colleagues fixing a radiator.
September 2024
Services
Safety

Get ready for autumn and winter with our latest safety advice

As we head towards autumn and winter, it is important to get ready for the colder and often wetter weather. Take a...
Read more
2 minute read
A child at a community event.
September 2024
Community
Environmental

Our Junior Environmental Champions Competition is now live!

We have launched our new Junior Environmental Champions Competition aimed at showcasing the positive actions of our...
Read more
2 minute read
Image of a home with solar panels in the background of a field.
June 2024
Environmental
Community
Cornwall

Making your community greener

At LiveWest, we’re committed to making a positive impact on our planet and creating green futures together. In this...
Read more
2 minute read
Image of a barbecue.
June 2024
Safety

Summer is here! But how can you stay safe?

At long last the summer months are here! After the cold and wet weather throughout winter, it is time to enjoy the...
Read more
1 minute
LiveWest colleagues walking along a road with toolboxes.
March 2024
Services
Safety

Visiting your home for repairs and appointments

Providing access to your home for appointments helps to keep you and your home safe and gives us the chance to...
Read more
2 minute read
LiveWest volunteers planting trees.
March 2024
Community
Devon
Environmental

Getting ready for spring, we welcome new trees to one of our schemes

We have brightened up one our communities in Barne Barton, Devon with 56 beautiful trees as part of a Plymouth and...
Read more
2 minute read
LiveWest colleague fixing a radiator.
March 2024
Safety

Latest safety updates

Keeping you safe in your home is a priority for us. We show this in a number of ways, including carrying out...
Read more
1 minute
Graphic with different possessions like a guitar and laptop. Text reading: Are your favourite items protected? Protect your belongings with contents insurance.
December 2023
Homes
Be money ready
Safety

Are you protected by contents insurance?

With the winter weather well and truly here, it is more important than ever to ensure what’s in your home is...
Read more
2 minute read
Residents Peter and Anita with a LiveWest colleague.
December 2023
Environmental
Homes

Our retrofit project has helped make Peter and Anita’s home warmer for Christmas

Through our Cby28 retrofit project, we have transformed their home with new solar panels, insulation, extraction...
Read more
2 minute read
Food on a table.
December 2023
Be money ready
Energy advice

Cost of living support for you

The cost of living continues to stretch budgets for many households, so we wanted to remind you of some of the...
Read more
2 minute read
Jenny with a LiveWest colleague.
December 2023
Homes
Energy advice

New windows help Jenny enjoy a warmer Christmas

One of our residents is looking forward to a warmer Christmas after benefitting from new windows. At one of our...
Read more
2 minute read
LiveWest colleagues fixing a radiator.
December 2023
Safety

Winter safety advice

Keeping you safe is our number one priority. To help keep you safe, we have a wide range of safety advice on our...
Read more
2 minute read
Picture of Deb Hoskin.
September 2023
Community
Environmental
Cornwall

National environmental award recognition for one of our residents

Deb Hoskin, from Millbrook in Cornwall, has recently been shortlisted for an Unlock Net Zero national award for...
Read more
2 minute read
Someone adjusting a boiler.
September 2023
Safety

Important safety updates for customers

Keeping you safe in your home is a priority for us. As part of this commitment, we are continuing to update the...
Read more
2 minute read
Woman with child outside a house.
September 2023
Somerset and West of England
Environmental
Homes

New energy efficient home offers bright future for Agnieszka

We are delighted to have recently helped Agnieszka Wojciechowska and her family move into a new energy-efficient...
Read more
1 minute
Solar panels on a home.
May 2023
Environmental
Homes

Government funding will help to make our homes more energy efficient

As part of our commitment to making our homes sustainable, we are delighted to have recently received £8million of...
Read more
2 minute read
Two LiveWest colleagues wearing safety equipment walking away from their van whilst smiling.
May 2023
Safety

Our latest advice to keep you safe at home

Keeping you safe in your home is a priority for us. As part of this commitment, we are continuing to update the...
Read more
2 minute read
Someone using a calculator.
May 2023
Energy advice
Be money ready

Support for you with the cost of living

The cost of living crisis is continuing to stretch households budgets, especially with some bills having risen at...
Read more
1 minute
Back to top
×

Customer Services

Enter your postcode

We’ll use this to make sure we show you the right information.
Not right now     I'm not a resident

Customer Services

What type of customer are you?

Not right now     I'm not a resident

Our new portal is now live!

You’ll need to get your new agreement number before signing up for the portal

Get agreement number Go to portal

Our new portal is now live!

You’ll need to get your new agreement number before signing up for the portal

Get agreement number Go to portal

Our new portal is coming soon!

We are making some important updates to our portal.

Our new portal is coming soon.

If you need to pay a bill, or contact us, please use the links below

Pay a bill Contact us
Home Home

Footer

  • My home
    • Solve an issue
    • Rent and tenancy
    • Make a payment
    • Find my Housing Officer
  • Help and advice
    • Support for you
    • Anti-social behaviour
    • Green advice
    • Find my Housing Officer
    • Solve an issue
  • Find a home
    • Homes to buy
    • Homes to rent
    • Shared ownership
    • Home finder
  • My community
    • Community connectors
    • Get involved
    • Social value
    • Our Community Investment offer
    • Estate Service Champions
  • About us
    • Who we are
    • Our performance
    • For investors
    • Sustainability
    • Tenders and suppliers
    • Our partnerships
  • Careers
    • Search vacancies
    • Apprenticeships
    • Working at LiveWest
    • Rewards and benefits

Copyright ©2025 LiveWest Homes Limited 

Footer Links

  • Contact us
  • Our policies
  • Legal
  • Sales T&Cs
  • Accessibility
  • Privacy notice
  • Media contacts and consent form
  • Latest news
  • Consent preferences