At LiveWest we are committed to keeping our customers safe. Damp and mould can cause problems for our health, so it’s important that we all play our part in keeping the risk low.

Damp and mould can appear in any home, but the good news is there are simple steps you can take to help keep it under control.

It often starts with condensation - when warm, moist air inside your home meets a cold surface, like a window or wall. You’ll probably notice it more in places like your kitchen, bathroom, or where you dry clothes. If it isn’t managed, this moisture can turn into mould, which often looks like small black spots on walls, ceilings, or behind furniture where the air doesn’t move much.

The key to reducing condensation is good airflow and steady warmth. Try opening a window or using an extractor fan when cooking or showering - it helps the damp air escape before it settles. Dehumidifiers are also handy for collecting moisture from the air, and you can find both electric and budget-friendly plastic options like disposable hanging dehumidifiers.

Keep reading or watch our short video below to help:

A few small changes can make a big difference:

• Keep furniture a few inches away from walls so air can move freely.
• Don’t block air vents, and make sure they stay open.
• Cover pans while cooking and dry clothes outdoors when possible.
• Wipe away condensation from windows each morning.

Keeping your home at a steady, gentle warmth (around 18–19°C) can also help. It’s often cheaper in the long run than switching your heating on and off, as your system won’t need to work as hard.

If you spot signs of damp or mould, like a musty smell, black spots, or patches of moisture, don’t ignore them. It's important that you report any signs to us as soon as possible so that we can address the problem together. 

For more helpful tips, visit our damp and mould webpage or if you’re worried, please contact our Customer Service team on 0300 123 8080 for advice and support.