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Customer Portal

Updated 8 May 2025
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Repairs service offer

Updated 18 March 2025
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What this means for you There are many repairs that we will do for you and there are some repairs that you will be responsible for. To find out what repairs are your responsibility please view our repairs service standard, or our summary of responsibilities. We also recognise that there will be...

Out of hours emergency repairs

Updated 2 October 2024
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Our Customer Service team are available Monday to Friday 8am to 5pm. If you have an emergency repair to report out of these hours please contact us on 0300 123 8080 and you will be connected to our out of hours partner. Our out of hours service is for reporting emergency health and safety repairs...

Our garden responsibilities

Updated 12 May 2022
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Trees We manage over 36,000 trees, which we regard as a valuable asset. We aim to manage our trees in a responsible way, to manage risk and allow the trees to continue providing their many benefits to neighbourhoods. We regularly survey our trees, and when we have to carry out any work required, we...

We are supporting a new government initiative to increase engagement between landlords and residents

Updated 22 May 2023
News Article
The Four Million Homes programme will help residents to understand their rights.

LiveWest shortlisted for prestigious housing award

Updated 26 August 2021
News Article
We’ve been announced as a finalist in the UK Housing Awards 2019, having been nominated for DLO (Direct Labour Organisation) of the year.

Swapping your home

Updated 2 October 2024
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Swapping your home We are committed to offering choice and opportunity to people wanting to move. A mutual exchange is often the quickest and easiest way to find a new home. Please find useful information on this page if you are considering a mutual exchange. What is a mutual exchange? A mutual...

Imran thrilled to be making a difference to our customers' lives

Updated 22 July 2022
News Article
Our Lead Technician is calling on trades people to talk to us about the career opportunities currently available.

Pete appointed as our new Head of Asset Investment Delivery

Updated 21 August 2024
News Article
As we embark on our huge programme of change to get our homes ready to be net zero by 2050, Pete's wealth of experience will support our plans.

Marazion affordable housing development completed

Updated 8 March 2021
News Article
Residents are starting to move into their new homes after our joint venture development in Marazion reaches completion

Get ready for autumn and winter with our latest safety advice

Updated 17 September 2024
Newsletter Article
As we head towards autumn and winter, it is important to get ready for the colder and often wetter weather. Take a look at some of our advice for staying safe in your home with some of our latest advice. Visit Your safety on our website for our full selection of advice. Gas servicing It is important

The Chair of InFocus talks about the importance of customer voice

Updated 13 October 2023
News Article
Our scrutiny group Chair, James Masters, shares his experiences on how the group shapes services for LiveWest customers.

What do you pay for - rent and service charges

Updated 6 September 2024
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Depending on the type of home you own you could pay rent, service charges, reserve or sinking fund contributions, and management or administration fees. If you wish to make a payment to us, go to the My home page. There is support available if you are struggling to pay your bills. Visit our Cost of...