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We have been making some changes to improve the repairs service our customers receive. This includes improving some of the ways we do things, and the systems we use to manage repairs. We also recently launched the option to rebook your appointment slot for some repairs directly from our customer

We are responsible for minor repairs to internal doors, such as cracked and broken glass, door handles and hinges. However, we are not responsible for repairing or replacing internal doors where they have been damaged by you, by someone living with you, or by your visitors. If we carry out this type...

We recognise that in some situations, it is important we get out to a customer to complete a repair urgently. As a rule, we will treat any job as an emergency when there is a serious, immediate risk to someone’s health and safety or to the security of their home. If you have a repair that could...

Your lease or freehold transfer will explain exactly what you are responsible for and what we are responsible for. If you live in a house: Usually, if you live in a house you are responsible for repairs and maintenance for the whole property, both inside and outside. If you live in a flat: If you...