We have published how well we performed for customers from April to June 2023. We measure our performance in a number of areas across the services we provide, including repairs, health and safety, and quality of customer service.
It is important to us to understand how satisfied our customers are with the services they receive, as this helps us to see where we need to improve things, as well as where we are doing things right. We also believe it is important for customers to know how well we are performing, so we will be reporting on our performance every three months as part of the new Social Housing (Regulation) Act.
View the report for customers who rent a home from us.
View the report for shared owners or leaseholders.
What are the Tenant Satisfaction Measures?
The Regulator of Social Housing has introduced a set of new Tenant Satisfaction Measures which will measure the performance of social housing landlords, like LiveWest. This includes a new survey which will give our customers opportunity throughout the year to tell us what they think about LiveWest as a landlord.
How can you give your feedback?
The Tenant Satisfaction Measures take the feedback from a sample of our customers, who we get in touch with. This does not include customers who have previously asked us not to include them in any of the surveys we carry out.
If we don't contact you as part of any of the surveys above but want to let us know how we are doing, you could try the following options:
- Get involved with one of our customer groups, including InFocus or our Estate Service Champions.
- Give us general feedback, a complaint or a compliment.