What is CO and why is it dangerous? 
Carbon monoxide (CO) is a poisonous gas that has no taste or smell. If there is an undetected leak, this can leave you feeling unwell, with headaches, nausea and flu like symptoms. If left untreated, a CO leak can even result in death. 

If you have a faulty gas appliance in your home, there is the potential it could release this gas without your knowledge. Therefore, we have carbon monoxide detectors which alert you if there is a CO leak in your home.

What do I do if I have a suspected leak?

If your CO alarm sounds, then you will need to ensure you react immediately, so that the leak is managed as quickly as possible. Please call through to LiveWest as soon as you can, where a customer service advisor will pass over safety advice and organise for one of our team to visit your home. A member of the National Gas Emergency service will arrive within 1-2 hours to detect if a leak is present and if they find traces of CO in your home, they will turn off your gas as a safety measure.  

Our team in customer services will also raise an emergency appointment for a gas operative to attend within 24 hours to find what is causing the leak. Hopefully, they will resolve the problem in this visit and turn your gas supply back on. If additional work is required, they might need to make a follow-up appointment with you and leave you with a temporary source of heating whilst you are without a gas supply.

Boilers and heating

Click here to find out how to repressurise your boiler
Click here to find out how to bleed your radiators

Contacting our customer service team

You can find various ways to contact us here. Please ensure that you have all of the relevant information to hand when you are contacting us. When you call through to our customer service team, we will require your name, date of birth and your full address and postcode. We will ensure your contact information is up to date so we can contact you if required. 

If you are contacting us via email or social media, then please ensure you provide your full address and postcode in your first communication to enable us to open your account. 
We want to work together, so please be mindful of your tone of voice when speaking to our teams. We will always try our best to help you so please bear with us whilst we ask you questions to ensure we are helping you in the best way possible.