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We've recently upgraded our customer portal to make it more secure, reliable and easier to use. The changes we've made strengthen the security of customer accounts while helping to improve the availability of our online services. As part of the upgrade, the way you sign in to the portal has changed

We know that any change to rent can be worrying, and we want to help you understand what’s happening and where you can get support if you need it. Every year we review our rents. These annual rent increases are set using the Consumer Price Index (CPI), which is decided by the government and is

Join InFocus – We’re recruiting new members Want to help improve LiveWest services across the South West? We’re looking for five customers to join InFocus, our regional customer network. InFocus members work with LiveWest to review services, share customer feedback, and suggest improvements that

As of 29 January 2026, our merger with Bromford Flagship LiveWest has been finalised. Bromford Flagship LiveWest (BFL) has today announced the successful completion of the merger between Bromford Flagship and LiveWest, unlocking capacity to do even more for customers and places. The merger marks a

A clean and clutter-free environment can make a real difference to how we feel. Whether it’s inside our homes or in our communities, removing unwanted items helps create safer, more welcoming spaces that support our wellbeing. Large items such as old sofas, mattresses, broken furniture or unused

Managing energy costs can feel difficult, especially as prices continue to change throughout the year. Understanding how your energy bills are calculated – including what the Energy Price Cap does and does not cover – can help you see where your money is going, plan ahead for rising costs and make

Many households are continuing to feel the pressure of rising living costs. Higher energy bills, food prices and everyday expenses can make it difficult to manage money, especially for people living in affordable housing. Understanding what support is available and knowing where to get help can make