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Customer Portal

Updated 8 May 2025
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Repairs service offer

Updated 18 March 2025
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What this means for you There are many repairs that we will do for you and there are some repairs that you will be responsible for. To find out what repairs are your responsibility please view our repairs service standard, or our summary of responsibilities. We also recognise that there will be...

Out of hours emergency repairs

Updated 2 October 2024
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Our Customer Service team are available Monday to Friday 8am to 5pm. If you have an emergency repair to report out of these hours please contact us on 0300 123 8080 and you will be connected to our out of hours partner. Our out of hours service is for reporting emergency health and safety repairs...

Our Tenancy Sustainment Team Leader stars in Doctor Who

Updated 13 December 2021
News Article
Jonny Mathers has thanked LiveWest for helping him to achieve a life-long dream – to appear as a character in Doctor Who.

Yate’s community remembers fallen heroes to mark Remembrance Sunday

Updated 13 November 2023
News Article
A community group crocheted a poppy memorial at Ladden Garden Village to commemorate Armed Forces, veterans and families.

LiveWest staff get stuck in to give children’s garden a facelift

Updated 13 April 2021
News Article
A band of our volunteers teamed up with United Living staff to reinstate a children’s reflective garden at a primary school in Bristol.

We have completed our 2023 complaints self-assessment

Updated 18 October 2023
News Article
We are pleased to announce that we are compliant with the Housing Ombudsman’s Complaint Handling Code.

Partnership paves the way for 42 new homes in Wellington

Updated 13 April 2021
News Article
We have teamed up with property development specialists, Freemantle Developments, to deliver 42 new homes in Wellington.

Volunteer beekeeper a year on from successful recruitment

Updated 17 September 2024
Newsletter Article
A volunteer is looking after the buzzing bees at a development in Yate one year after being recruited as part of a new project to help the insects thrive. Chelsea Parker grabbed the opportunity to help following a call out for volunteers. Along with a small group of residents from Ladden Garden

Buildings insurance 

Updated 15 April 2025
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We provide buildings insurance if we are the freeholder of a building or we are employed as the manager or managing agent for a building. If we provide buildings insurance for your home you will be paying for this within your monthly service charges. Please note that we do not provide contents...

How you have already made a difference

Updated 2 January 2020
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Our New Website - February and May 2019 Some of you recently attended sessions where you have helped design our new website. Sessions were held in both Bristol and Exeter. The sessions covered how easy it was to find your way around the new website, content and visual appearance. Following on from...

Our five-year plans will provide 5,000 affordable homes across the South West

Updated 2 October 2024
News Article
Our investment into the South West economy will address housing need by delivering more high-quality affordable homes.

42 affordable homes completed in Wellington town centre

Updated 20 March 2023
News Article
Bringing affordable homes to the town is helping to meet local need and providing families with a warm and comfortable home to live in.