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Repairs service offer

Updated 8 December 2025
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What this means for you There are many repairs that we will do for you and there are some repairs that you will be responsible for. To find out what repairs are your responsibility please view our repairs service standard. We also recognise that there will be times when you need additional support...

Customer Portal

Updated 2 December 2025
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Out of hours emergency repairs

Updated 2 October 2024
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Our Customer Service team are available Monday to Friday 8am to 5pm. If you have an emergency repair to report out of these hours please contact us on 0300 123 8080 and you will be connected to our out of hours partner. Our out of hours service is for reporting emergency health and safety repairs...

Get involved

Updated 12 February 2026
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Treneere residents get bonus Christmas gift

Updated 20 December 2019
News Article
A project to improve the Treneere Estate got off to a positive start as residents celebrated the Christmas lights switch-on

Our garden responsibilities

Updated 12 May 2022
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Trees We manage over 36,000 trees, which we regard as a valuable asset. We aim to manage our trees in a responsible way, to manage risk and allow the trees to continue providing their many benefits to neighbourhoods. We regularly survey our trees, and when we have to carry out any work required, we...

Supporting communities: Cornwall

Updated 13 March 2025
Newsletter Article
We are proud to support a wide range of projects and events throughout the region, as well as helping residents to thrive. Bringing communities together is important to us. If you have an idea for a community event or project, or would like to find out more about what is going on in your area, our

LiveWest launch pioneering tree research project

Updated 24 February 2022
News Article
We have become the first housing association in England to launch a fact-finding mission into the benefits of its trees.

Hedgerow planting in Wilstock breathes new life into environment

Updated 10 March 2022
News Article
Volunteers from the local community undertook the challenge of planting a brand new hedgerow to help nature flourish and encourage wildlife around the village of Wilstock in North Petherton this week.

Making Bristol more accessible: social value project improves Hartcliffe community space

Updated 13 April 2021
News Article
This month we’re celebrating the opening of a new accessible walkway at a community project in Hartcliffe, Bristol.

Treneere set for improvements

Updated 28 November 2019
News Article
Penzance residents welcome an 18-month community investment project designed to boost the area

Your feedback on our services

Updated 13 April 2021
News Article
We want to give our customers the opportunity to feedback on our services. Our customers may receive an email in the next few weeks from the Institute of Customer Service

We have completed our 2024 complaints self-assessment

Updated 27 September 2024
News Article
We are pleased to announce that we are compliant with the Housing Ombudsman’s Complaint Handling Code.