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Customer Portal

Updated 8 May 2025
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Repairs service offer

Updated 18 March 2025
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What this means for you There are many repairs that we will do for you and there are some repairs that you will be responsible for. To find out what repairs are your responsibility please view our repairs service standard, or our summary of responsibilities. We also recognise that there will be...

Out of hours emergency repairs

Updated 2 October 2024
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Our Customer Service team are available Monday to Friday 8am to 5pm. If you have an emergency repair to report out of these hours please contact us on 0300 123 8080 and you will be connected to our out of hours partner. Our out of hours service is for reporting emergency health and safety repairs...

Complaint learning: communication

Updated 18 October 2024
News Article
We are continuously getting feedback from our customers and fixing things that are identified.

We are holding taster sessions to help women to get into a trade

Updated 7 December 2023
Newsletter Article
As part of our commitment to increasing the number of women working in our Trades teams, we held our first Women in Trades Forum which saw our female workforce come together to discuss ways to encourage more women into trades. We are hoping to inspire more women to follow in the footsteps of our

Update on the expansion of our In-House Maintenance Services

Updated 8 April 2022
News Article
We are continuing to grow our In-House Maintenance Service

Our festive opening hours

Updated 11 December 2024
News Article
Looking to contact us over the festive period?

My Account

Updated 19 December 2024
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Sign up to our portal now for a better way to track your repairs and make payments.

Subletting your home

Updated 29 October 2024
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If you are a shared owner you are not able to sublet and if you are a leaseholder you might need to get permission from us. This is when you lease your property to someone else. The sections below tell you more about subletting depending on how you own your home. Shared owners Shared ownership...

For existing shared ownership customers

Updated 22 November 2024
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Our Homeownership team We provide services to over 6,000 homeowners. Our Homeownership team will be happy to help should you have any questions. Our Homeownership team can: Help you with questions about your lease or freehold transfer. Provide information about the services you receive. Answer...

Women across our workforce encouraging others to consider a trade

Updated 25 October 2023
News Article
Women across our trades team are passionate about encouraging others to follow in their footsteps as we are expanding our opportunities for trades.

Fencing and gates installed by you

Updated 18 February 2022
Help Article
Any fencing or gates installed by you are your responsibility to repair and replace if they become damaged. You can use the tool on this page to find a local tradesperson to repair your fencing. B&Q also provide some useful guidance on repairing a wooden fence which you may find helpful.

Coronavirus: Our latest advice for customers about resuming our services

Updated 20 December 2023
News Article
An update as we move into phase 3