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Repairs service offer

Updated 8 December 2025
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What this means for you There are many repairs that we will do for you and there are some repairs that you will be responsible for. To find out what repairs are your responsibility please view our repairs service standard. We also recognise that there will be times when you need additional support...

Customer Portal

Updated 2 December 2025
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Out of hours emergency repairs

Updated 2 October 2024
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Our Customer Service team are available Monday to Friday 8am to 5pm. If you have an emergency repair to report out of these hours please contact us on 0300 123 8080 and you will be connected to our out of hours partner. Our out of hours service is for reporting emergency health and safety repairs...

We have published our latest Customer Annual Report

Updated 4 September 2024
News Article
This report reviews our service to our customers from April 2023 to March 2024.

New shared ownership lease model FAQs

Updated 23 July 2024
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Checking your gas appliances

Updated 29 August 2023
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It is so important to get your gas appliances checked and serviced to keep yourself, your family and your home safe. Why is it important to get your appliances checked and serviced? Getting your appliances checked and services helps them to run as efficiently as possible, and more importantly to...

June update on the expansion of our In-House Maintenance Services

Updated 10 June 2022
News Article
We have made further progress with increasing the size of our In-House Maintenance Services.

Awaab’s Law – what it means for you and LiveWest

Updated 18 December 2025
Newsletter Article
On Monday 27 October, Awaab’s Law will come into effect. The law has been made after a young boy named Awaab Ishak died because of mould in his home in December 2020. It will mean that landlords must act quickly to make sure safety risks, like damp and mould, are fixed quickly. As a housing

User guide: Smoke, heat & carbon monoxide (CO) detectors

Updated 21 January 2026
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News Article
Need some help identifying alarm indicators, testing or maintaining your alarms?

We have appointed a new Regional Head of Operations

Updated 18 January 2023
News Article
Trea Murphy has been appointed as our new Regional Head of Operations.

Contact us

Updated 31 July 2025
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Factsheet: Timber window replacements

Updated 31 October 2025
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Our festive opening hours

Updated 23 December 2025
News Article
Looking to contact us over the festive period? Take a look at our opening hours for 2025.