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From time to time we need to access your home to maintain it, to complete repairs, or to keep you safe with testing and checks to things like your electrics. We regularly visit homes for appointments and unfortunately no one is around to let us in. This means that time is lost, both for the original

During your time as a home owner, LiveWest may need to carry out major works or arrange a long term contract for your building or estate. Where the cost of this exceeds a certain threshold, Livewest are legally obliged to consult with you. This is commonly called Section 20 consultation and you can...

We are committed to getting our customers involved with what we do, getting feedback and ideas on the range of services we offer to make sure we are performing well for our customers. You can read an update from the Chair of InFocus below, as well as an opportunity to join the Customer

We are delighted to have recently published our most recent customer annual report. Included in the report is how we have been delivering services for customers. There is an update from our Repairs team, our latest work providing supported housing, what we have been doing to help customers with