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Repairs service offer

Updated 8 December 2025
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What this means for you There are many repairs that we will do for you and there are some repairs that you will be responsible for. To find out what repairs are your responsibility please view our repairs service standard. We also recognise that there will be times when you need additional support...

Customer Portal

Updated 2 December 2025
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Out of hours emergency repairs

Updated 2 October 2024
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Our Customer Service team are available Monday to Friday 8am to 5pm. If you have an emergency repair to report out of these hours please contact us on 0300 123 8080 and you will be connected to our out of hours partner. Our out of hours service is for reporting emergency health and safety repairs...

A busy 2024 wraps up for our customer volunteering groups

Updated 18 December 2024
Newsletter Article
2024 has been an action packed year for our different customer volunteering groups. Our customer volunteer groups help us to make sure customers have their say on the services we provide, with groups focusing on topics like estate services, communications and complaints. There have been some amazing

My Account

Updated 19 December 2024
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Sign up to our portal now for a better way to track your repairs and make payments.

Coronavirus update for our customers - 5 January 2021

Updated 20 December 2023
News Article
An update for our customers as we start 2021.

Wearing a face covering when we visit your home

Updated 20 December 2023
News Article
We are asking customers to wear face coverings when we are in your home, where possible

Jubilee bank holiday opening hours

Updated 31 May 2022
News Article
We will be closed during the Jubilee bank holiday. Find out how you can report emergency repairs over the weekend.

Manage your LiveWest account at your convenience

Updated 18 December 2025
Newsletter Article
Life can be busy, so we’ve made it easier to look after your home. With the LiveWest Customer Portal, you can manage your account at a time that’s convenient for you. Check your balance, book a repair, or make a payment all in one safe and easy place. Why you’ll love using the portal Quick and easy

Awaab’s Law – what it means for you and LiveWest

Updated 31 October 2025
News Article
A new law is starting from 27 October following the death of a young boy in 2020.

We have published our 2024/25 Customer Annual Report

Updated 23 October 2025
Newsletter Article
We’re pleased to share our 2024/25 Customer Annual Report, taking a look back at everything we’ve achieved together over the last year. It’s been a busy and positive year for LiveWest. We’ve been working hard to improve our services, build more homes, and support our communities across the South

Our services coronavirus update

Updated 20 December 2023
News Article
An update for our customers

Coronavirus update for our customers - 4 December 2020

Updated 20 December 2023
News Article
An update for our customers