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2024 has been an action packed year for our different customer volunteering groups. Our customer volunteer groups help us to make sure customers have their say on the services we provide, with groups focusing on topics like estate services, communications and complaints. There have been some amazing

Each year we carry out a planned programme of works to ensure our homes are safe, warm and dry. The two main areas of focus are: To ensure our homes meet the Government’s Decent Homes Standard. To improve the energy efficiency of our less efficient homes to help reduce energy bills for our customers...

The colder and wetter weather of winter brings about different seasonal safety risks. Take a look at our advice for staying safe this winter below. For more safety information, visit Your safety on our website. Take care when enjoying your Christmas celebrations Lights, decorations, presents – these

Have you signed up to our customer portal yet? If not, now is the perfect time to. The customer portal is usually the quickest way to report and check repairs, as well as to make payments. You can sign up for an account easily online. All you will need is your Tenancy Reference Number (Agreement

We are proud to support 1,800 people through our supported housing services. This includes the services we offer for young people, with accommodation available at different locations across the South West. At our Foyers dedicated for young people aged 16 to 25, those experiencing homelessness have a

We are proud to support a wide range of projects and events throughout the region. Bringing communities together is important to us. If you have an idea for a community event or project, or would like to find out more about what is going on in your area, our community connectors can help. You can

From time to time we need to access your home to maintain it, to complete repairs, or to keep you safe with testing and checks to things like your electrics. We regularly visit homes for appointments and unfortunately no one is around to let us in. This means that time is lost, both for the original

This Christmas, we asked our residents across the South West to capture in a photo what Christmas means to them. We are delighted to announce our winners, who will be receiving a voucher as a prize for their entries. Claire Flynn Claire Flynn is one of the winners of our competition after sending us

Scams are unfortunately common, with criminals using the Christmas period to try and target people. Whilst scams used to have a reputation for being easy to spot, for example spelling errors or email addresses that look unusual, they are getting more and more sophisticated and can be much harder to

At LiveWest we are committed to creating greener futures together. That's why we have created a guide to help you be more eco-friendly this winter whilst keeping your home warm, light and not too expensive. Saving energy not only helps the environment, but it can also save you money on your energy