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Repairs service offer

Updated 8 December 2025
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What this means for you There are many repairs that we will do for you and there are some repairs that you will be responsible for. To find out what repairs are your responsibility please view our repairs service standard. We also recognise that there will be times when you need additional support...

Customer Portal

Updated 2 December 2025
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Out of hours emergency repairs

Updated 2 October 2024
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Our Customer Service team are available Monday to Friday 8am to 5pm. If you have an emergency repair to report out of these hours please contact us on 0300 123 8080 and you will be connected to our out of hours partner. Our out of hours service is for reporting emergency health and safety repairs...

Your feedback on our services

Updated 8 July 2022
News Article
We want to give our customers the opportunity to feedback on our services. Our customers may receive an email in the next few weeks from the Institute of Customer Service.

We are offering virtual viewings of our new homes

Updated 13 April 2021
News Article
Take a look around our new homes without having to step outside your front door.

Connecting with you vol 2 2021

Updated 8 January 2024
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October-December 2020 complaints report 

Updated 13 April 2021
News Article
Read our full October-December 2020 complaints report 

LiveWest add a touch of nature to Pucklechurch school

Updated 30 May 2019
News Article
We are working closely with Warmley-based Men in Sheds to provide Pucklechurch Primary School’s ‘reflective garden’ with a large bug hotel, bird feeder table and bird box.

Apprenticeships

Updated 19 March 2025
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Find my Housing Officer

Updated 16 February 2026
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Our Vice Chair of InFocus looks forward to LiveWest’s future

Updated 15 January 2024
News Article
The Vice Chair of InFocus, Martin Grimmer, talks about his role in helping our customer services and our feedback group.

Our 100% affordable housing development is completed in Bodmin

Updated 4 July 2025
News Article
The energy-efficient affordable housing development provides 45 new homes to Cornwall.

Meet our women in trades: Eloise Lawrence

Updated 8 October 2021
News Article
Eloise is encouraging women to explore a career in trades at a free taster day