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Repairs service offer

Updated 8 December 2025
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What this means for you There are many repairs that we will do for you and there are some repairs that you will be responsible for. To find out what repairs are your responsibility please view our repairs service standard. We also recognise that there will be times when you need additional support...

Customer Portal

Updated 2 December 2025
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Out of hours emergency repairs

Updated 2 October 2024
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Our Customer Service team are available Monday to Friday 8am to 5pm. If you have an emergency repair to report out of these hours please contact us on 0300 123 8080 and you will be connected to our out of hours partner. Our out of hours service is for reporting emergency health and safety repairs...

Tavy Fridge celebrates second year since launching and thanks volunteers

Updated 17 March 2023
News Article
The scheme is backed by local volunteers and supports people in need but also tackles food waste.

Our trees remove 274 tonnes of carbon from the air each year

Updated 24 February 2022
News Article
We have launched another fact-finding mission into the benefits of our trees.

Pioneering research project demonstrates value of trees

Updated 21 October 2020
News Article
As an organisation which places sustainability at the heart of everything we do, we are delighted to be part of a webinar to promote the value of urban trees.

Our customer engagement groups have recently had inclusion and diversity training

Updated 19 January 2023
News Article
Colin Lincoln, one of our residents and representative on the Stop Social Housing Stigma group, led part of the training for our customer groups

Giving things a second chance this September

Updated 2 December 2025
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News Article
This September, we're giving things a second chance in our mission to creating greener futures together.

Proud to help fund two new community noticeboards

Updated 13 April 2021
News Article
We are delighted to open new community noticeboards in Tavistock, Devon

Your feedback on our services

Updated 7 November 2022
News Article
We commissioned the Institute of Customer Service to ask our customers about their recent experience with us.

Sally challenges industry trends through her apprenticeship

Updated 13 April 2021
News Article
We're supporting apprentice Sally to become a qualified property surveyor through her course

Scaffolding safety

Updated 24 January 2025
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Housing Ombudsman determinations – July to November 2021

Updated 6 December 2021
News Article
The Housing Ombudsman has reviewed how we handle your complaints.