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Customer Portal

Updated 8 May 2025
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Repairs service offer

Updated 18 March 2025
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What this means for you There are many repairs that we will do for you and there are some repairs that you will be responsible for. To find out what repairs are your responsibility please view our repairs service standard, or our summary of responsibilities. We also recognise that there will be...

Out of hours emergency repairs

Updated 2 October 2024
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Our Customer Service team are available Monday to Friday 8am to 5pm. If you have an emergency repair to report out of these hours please contact us on 0300 123 8080 and you will be connected to our out of hours partner. Our out of hours service is for reporting emergency health and safety repairs...

Apply for repair reimbursement form

Updated 7 June 2023
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Our new repair tracking feature is now live

Updated 12 March 2025
News Article
You'll now receive an ETA and a tracking link when we are on the way to carry out a repair at your home.

Reporting repairs to us during the period 22-28 September 2021

Updated 24 September 2021
News Article
From 22 September to 28 September 2021, we are making some upgrades and you will not be able to report any non-emergency repairs

January 2023 update on our repairs volume

Updated 27 January 2023
News Article
We are taking steps to deal with the high number of repair requests.

Visiting your home for repairs and appointments

Updated 13 March 2024
Newsletter Article
Providing access to your home for appointments helps to keep you and your home safe and gives us the chance to complete as many repairs as possible for our customers. It is really important to allow us access when you have a repairs appointment. If you have an appointment with us, please remember to

Our teams completed 2,000 repairs last week

Updated 17 July 2020
News Article
Our phased approach to resuming our services means we are now able to help you with more types of repairs

Repairs to stairs, staircases, loft hatches and banisters

Updated 13 May 2020
Help Article

Our insourcing transformation will improve repairs and maintenance services for customers

Updated 2 March 2023
News Article
Developing a single in-house service helps us to deliver a high-quality repairs and maintenance service that is customer focused.

New technology will help improve our repairs process and meet environmental goals

Updated 3 December 2024
News Article
We hosted an open day with Jewson Partnership Solutions at the new hub in Exeter to showcase the new technology.

Our new repair tracking feature is now live

Updated 13 March 2025
Newsletter Article
Our new feature to help you track when we will arrive to complete a repair is now live. How does it work? On the day of your repair, you will receive a text message giving you a time window for when the repair will take place. When your repair is the next job for our operative who will be carrying