17 July

Our teams completed 2,000 repairs last week

Our phased approach to resuming our services means we are now able to help you with more types of repairs

Our teams completed 2,000 repairs last week as we continue with our phased approach to resuming our services.

In line with government advice, we have already expanded our repairs service with plans to increase this in the coming weeks.

We are now into stage two of our reintroduction of services which means as well as being here for your emergencies, we can now help with more types of repairs and services inside your home and in communal areas.

If you have raised a non-emergency repair with us, and we have not already done so, we will be in touch to arrange an appointment.

As a result of the Covid-19 lockdown we still have a considerable backlog of repairs, but we wanted to let you know that we are working our way through this.

Additional resources have been put in place with a target to clear our backlog over the next four months.  

To help us do this, we are grouping the backlog of repairs by geographical areas as this allows us to work through them more quickly.

For support with simple things like resetting your boiler and lots more handy trips, why not visit our Solve an Issue page.

Please click here for our latest customer information.

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