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Customer Portal

Updated 8 May 2025
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Repairs service offer

Updated 18 March 2025
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What this means for you There are many repairs that we will do for you and there are some repairs that you will be responsible for. To find out what repairs are your responsibility please view our repairs service standard, or our summary of responsibilities. We also recognise that there will be...

Out of hours emergency repairs

Updated 2 October 2024
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Our Customer Service team are available Monday to Friday 8am to 5pm. If you have an emergency repair to report out of these hours please contact us on 0300 123 8080 and you will be connected to our out of hours partner. Our out of hours service is for reporting emergency health and safety repairs...

We have completed our complaints self-assessment

Updated 20 December 2023
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We are pleased to announce that we are compliant with the Housing Ombudsman Complaint Handling Code

White goods safety

Updated 22 December 2023
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One of the most common sources of fire are faulty electrical appliances, such as white goods. White goods include everyday appliances like fridges and freezers, washing machines, dishwashers and tumble dryers. ​ Use of dangerous or faulty appliances, or using them incorrectly, can lead to a fire...

Your feedback on our services

Updated 7 November 2022
News Article
We commissioned the Institute of Customer Service to ask our customers about their recent experience with us.

We are carrying out research to learn more about our customers

Updated 20 December 2023
News Article
You may receive a call in November 2023 as part of a survey to help us understand more about our customers.

January to March 2021 complaints report

Updated 27 May 2021
News Article
Read our full complaints report from the first few months of 2021

Your feedback on our services

Updated 8 July 2022
News Article
We want to give our customers the opportunity to feedback on our services. Our customers may receive an email in the next few weeks from the Institute of Customer Service.

We are offering virtual viewings of our new homes

Updated 13 April 2021
News Article
Take a look around our new homes without having to step outside your front door.

Volunteer beekeeper a year on from successful recruitment

Updated 28 June 2024
News Article
A group of volunteers in Yate have offered their spare time to assist with the development’s busiest little creatures.

Our Vice Chair of InFocus looks forward to LiveWest’s future

Updated 15 January 2024
News Article
The Vice Chair of InFocus, Martin Grimmer, talks about his role in helping our customer services and our feedback group.

October-December 2020 complaints report 

Updated 13 April 2021
News Article
Read our full October-December 2020 complaints report