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Customer Portal

Updated 8 May 2025
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Repairs service offer

Updated 18 March 2025
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What this means for you There are many repairs that we will do for you and there are some repairs that you will be responsible for. To find out what repairs are your responsibility please view our repairs service standard, or our summary of responsibilities. We also recognise that there will be...

Out of hours emergency repairs

Updated 2 October 2024
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Our Customer Service team are available Monday to Friday 8am to 5pm. If you have an emergency repair to report out of these hours please contact us on 0300 123 8080 and you will be connected to our out of hours partner. Our out of hours service is for reporting emergency health and safety repairs...

Celebrating women making a positive impact on International Women's Day

Updated 8 March 2023
News Article
We have opened up pathways for women to secure a career in trades as we continually strive to ensure a diverse and inclusive workforce.

Sally challenges industry trends through her apprenticeship

Updated 13 April 2021
News Article
We're supporting apprentice Sally to become a qualified property surveyor through her course

Tavy Fridge celebrates second year since launching and thanks volunteers

Updated 17 March 2023
News Article
The scheme is backed by local volunteers and supports people in need but also tackles food waste.

Our colleague, Paul, shares his story of living with multiple sclerosis (MS)

Updated 23 March 2022
News Article
This month we are celebrating our colleagues and customers with hidden disabilities.

We are making some changes to improve the service we provide

Updated 21 June 2024
News Article
As part of our work to meet new government regulations, we are making positive changes

Pioneering research project demonstrates value of trees

Updated 21 October 2020
News Article
As an organisation which places sustainability at the heart of everything we do, we are delighted to be part of a webinar to promote the value of urban trees.

Proud to help fund two new community noticeboards

Updated 13 April 2021
News Article
We are delighted to open new community noticeboards in Tavistock, Devon

Matching festive pyjamas tradition wins our Christmas competition

Updated 20 December 2024
News Article
Fun family Christmas pyjamas is a winner of our Christmas competition asking residents to tell us with a photo what Christmas means to them.

Our customer engagement groups have recently had inclusion and diversity training

Updated 19 January 2023
News Article
Colin Lincoln, one of our residents and representative on the Stop Social Housing Stigma group, led part of the training for our customer groups

Our trees remove 274 tonnes of carbon from the air each year

Updated 24 February 2022
News Article
We have launched another fact-finding mission into the benefits of our trees.