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Customer Portal

Updated 8 May 2025
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Repairs service offer

Updated 18 March 2025
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What this means for you There are many repairs that we will do for you and there are some repairs that you will be responsible for. To find out what repairs are your responsibility please view our repairs service standard, or our summary of responsibilities. We also recognise that there will be...

Out of hours emergency repairs

Updated 2 October 2024
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Our Customer Service team are available Monday to Friday 8am to 5pm. If you have an emergency repair to report out of these hours please contact us on 0300 123 8080 and you will be connected to our out of hours partner. Our out of hours service is for reporting emergency health and safety repairs...

Using MyAccount

Updated 1 October 2021
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How to create and sign in to your account How to check your account balance How to report a repair

Book tokens donated to Devon primary school after fire damage

Updated 18 July 2023
News Article
We have donated book tokens to the primary school to help children continue reading through its library service.

Neighbourhood visits

Updated 8 October 2024
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We like to visit you and your neighbourhood regularly to see how things are going and how your neighbourhood looks. We’ll visit: You when you move in It’s important for us to get to know you, and you us. So, your housing officer will meet you when you get the keys to your new home and make sure we...

We’ve helped fund books for a primary school following a fire

Updated 13 September 2023
Newsletter Article
We recently helped a Devon primary school to get new books from following a fire on its premises. Lamerton C of E Primary School, near Tavistock, suffered from a fire earlier this year which caused extensive smoke damage to the school site including damage to the books in the library. The school

Sylvia’s bungalow in Devon village upgraded through retrofit enhancements

Updated 1 May 2025
News Article
Our resident is pleased with the retrofit works installed which have made a difference to the efficiency of her home.

Making Bristol more accessible: social value project improves Hartcliffe community space

Updated 13 April 2021
News Article
This month we’re celebrating the opening of a new accessible walkway at a community project in Hartcliffe, Bristol.

Complaint learning: Support needs

Updated 13 March 2025
News Article
We are committed to learning from complaints.

Tree webinar attracts global audience

Updated 13 April 2021
News Article
Organisations across the globe tuned into a special webinar to promote the value of urban trees led by our Estates Technical Manager

Hedgerow planting in Wilstock breathes new life into environment

Updated 10 March 2022
News Article
Volunteers from the local community undertook the challenge of planting a brand new hedgerow to help nature flourish and encourage wildlife around the village of Wilstock in North Petherton this week.

Housing Ombudsman determinations – April to June 2021

Updated 10 August 2021
News Article
The Housing Ombudsman has reviewed how we handle your complaints