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Customer Portal

Updated 8 May 2025
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Repairs service offer

Updated 18 March 2025
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What this means for you There are many repairs that we will do for you and there are some repairs that you will be responsible for. To find out what repairs are your responsibility please view our repairs service standard, or our summary of responsibilities. We also recognise that there will be...

Out of hours emergency repairs

Updated 2 October 2024
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Our Customer Service team are available Monday to Friday 8am to 5pm. If you have an emergency repair to report out of these hours please contact us on 0300 123 8080 and you will be connected to our out of hours partner. Our out of hours service is for reporting emergency health and safety repairs...

Apply for repair reimbursement

Updated 24 June 2024
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Repairs Hit Squad transforms Newquay

Updated 13 April 2021
News Article
Our customers in Newquay, Cornwall have picked up some useful DIY tips thanks to a Repairs Hit Squad day in their community.

Your repairs, your payments, all in one place

Updated 18 December 2024
Newsletter Article
Have you signed up to our customer portal yet? If not, now is the perfect time to. The customer portal is usually the quickest way to report and check repairs, as well as to make payments. You can sign up for an account easily online. All you will need is your Tenancy Reference Number (Agreement

Visiting your home for repairs and appointments

Updated 27 April 2023
News Article
Everything you need to know to help your appointment go smoothly

Update on our repairs service

Updated 13 July 2022
News Article
We have provided an update on our repairs service.

Repairs to damage caused by DIY

Updated 12 May 2020
Help Article
We can undertake this work for you on a chargeable basis. Please get in touch with us to discuss this further .

Reporting repairs to us over the next week

Updated 25 May 2021
News Article
From 27 May to 1 June 2021, we are making some upgrades and you will not be able to report any non-emergency repairs

Repairs to garages and concrete out buildings

Updated 5 May 2020
Help Article

Apply for structural repair reimbursement form

Updated 24 June 2024
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New Model Shared Ownership Repairs

Updated 10 January 2025
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