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Planned maintenance to our customer portal.

Our customer portal will be unavailable from 6pm on Friday 26 April until 7am on Monday 29 April. Find out more including how to report emergency repairs during this time

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7 November 2019

Repairs Hit Squad transforms Newquay

Our customers in Newquay, Cornwall have picked up some useful DIY tips thanks to a Repairs Hit Squad day in their community.
Repairs squad

Five of our Inhouse Maintenance Service (IMS) team colleagues recently helped to repair items within our sheltered development in Crantock Street during a Repairs Hit Squad event.

We worked with members within the community on a range of DIY jobs, including fixing new locks, hanging doors and repairing walls.

A number of painting jobs were carried out to help improve the look of homes in the area and our colleagues focused on improvements in communal areas.

The day was a huge success, really increasing a feeling of community spirit and neighbourhood pride.

Our Community Connector, Mai Evans said: “With the support of our IMS team and other colleagues, we were able to get through a massive list of repairs and improvements in a really efficient way.

“It is important for us to ensure that our customers have homes that they love to live in and it was great for our customers to meet some of our IMS team.

“There was a real positive feel to the day and the customers picked up some useful skills along the way.

“There were also some lovely conversations with customers especially during the Design-A-Sign competition for the children living at Hawke Close.

“The feedback from the customers was really upbeat and it was a pleasure to be part of it.”