September 2021 performance report
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About our customer service
About your home
About your neighbourhood
We carry out surveys every month and the performance figures are based on a sample of responses. We receive replies from over 1,900 customers a year about their overall satisfaction with our services, their home, their neighbourhood and that we listen to their views. We also ask a sample of customers who have recently experienced a service for their feedback – for example over 2,600 replies from customers about their last repair, over 600 regarding moving in to a home, over 600 responses about our complaints service, and over 8,000 responses about our customer service centre.