How we can support you
If you are struggling to afford costs as a result of changes in your circumstances, we may be able to help you by signposting you to our teams or through a grant.
Areas where we can help include:
- helping vulnerable people who are struggling to access food
- helping families to deal with increased living costs
- helping with specific one off costs
- providing support and advice related to benefits
- working with partner agencies.
Please note a grant cannot be used to pay rent or service charges. If you are worried about paying your rent, please contact us. We will work with you to understand how we can help and can be flexible about collecting rent where that would make a difference.
You can also call our dedicated duty lines if you need support in making an application.
Somerset and West of England Duty Line: 01934 526444
Devon and Cornwall Duty Line: 01392 302444.
Types of grants
We recognise that during this extraordinary time, you may need some extra help and support.
To focus our resources, our usual grant programmes are currently on hold and we are focusing on two key areas:
- Crisis and hardship grants - for our customers who are financially struggling as a result of coronavirus (Covid-19).
- Supporting communities - in response to coronavirus (Covid-19).
Support for communities
We want to help local groups who are supporting their communities to stay resilient during coronavirus. Our funding can help groups who are supporting LiveWest customers during this time.
Please email completed applications to email@example.com
How our grants have helped our customers this year
Types of crisis and hardship grants
How our grants have helped our communities Read more
With Covid-19 putting a strain on finances, we have demonstrated support for customers through our Crisis and Hardship grants.
We provided St Erth Community Primary School in Cornwall with a grant of £1,000 and volunteering time to start their own forest school.
The innovative scooter hire scheme, Wheels 2 Work, has helped one of our customers in Plymouth to secure a new career route.
We helped an amputee archer with a grant towards a new bow as he aims to compete in the Paralympic Games