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Repairs service offer

Updated 18 March 2025
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What this means for you There are many repairs that we will do for you and there are some repairs that you will be responsible for. To find out what repairs are your responsibility please view our repairs service standard, or our summary of responsibilities. We also recognise that there will be...

Out of hours emergency repairs

Updated 2 October 2024
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Our Customer Service team are available Monday to Friday 8am to 5pm. If you have an emergency repair to report out of these hours please contact us on 0300 123 8080 and you will be connected to our out of hours partner. Our out of hours service is for reporting emergency health and safety repairs...

Aids and adaptations

Updated 28 April 2025
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If you or a member of your family is having trouble in their home due to a health condition, a disability, or their age, then our Aids and Adaptations team may be able to help. These changes are known as adaptations. Minor adaptations We can carry out minor adaptations for our customers such as grab...

Coronavirus: an update on our phased approach to resuming services – 7 August

Updated 20 December 2023
News Article
Our latest advice for customers about resuming our services.

We have published our latest Customer Annual Report

Updated 4 September 2024
News Article
This report reviews our service to our customers from April 2023 to March 2024.

June update on the expansion of our In-House Maintenance Services

Updated 10 June 2022
News Article
We have made further progress with increasing the size of our In-House Maintenance Services.

We have appointed a new Regional Head of Operations

Updated 18 January 2023
News Article
Trea Murphy has been appointed as our new Regional Head of Operations.

FAQs in response to WW2 bomb detonation, Exeter

Updated 4 March 2021
News Article
Answering FAQs for customers affected by the bomb detonation in Exeter

Our services coronavirus update – 24 March

Updated 20 December 2023
News Article
An update on our services as we move through the roadmap out of lockdown

My Account

Updated 19 December 2024
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Sign up to our portal now for a better way to track your repairs and make payments.

Update on our services - 27 May 2022

Updated 29 June 2022
News Article
An update for our customers

We have published our latest Customer Annual Report

Updated 20 September 2024
Newsletter Article
We are happy to share our newest Customer Annual Report with you. In the report, you can find out how we've been helping our customers. There is news from our Repairs team, information about our supported housing, and how we've been helping customers stay in their homes. We also share exciting