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Repairs service offer

Updated 8 December 2025
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What this means for you There are many repairs that we will do for you and there are some repairs that you will be responsible for. To find out what repairs are your responsibility please view our repairs service standard. We also recognise that there will be times when you need additional support...

Customer Portal

Updated 2 December 2025
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Out of hours emergency repairs

Updated 2 October 2024
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Our Customer Service team are available Monday to Friday 8am to 5pm. If you have an emergency repair to report out of these hours please contact us on 0300 123 8080 and you will be connected to our out of hours partner. Our out of hours service is for reporting emergency health and safety repairs...

Section 20 consultations

Updated 18 November 2025
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During your time as a home owner, LiveWest may need to carry out major works or arrange a long term contract for your building or estate. Where the cost of this exceeds a certain threshold, Livewest are legally obliged to consult with you. This is commonly called Section 20 consultation and you can...

Apply for structural warranty reimbursement

Updated 24 June 2024
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May bank holiday opening hours

Updated 29 April 2022
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Our offices will be closed on Monday 2 May 2022 for the bank holiday, and we will reopen at 8am on Tuesday 3 May. 

Right to Buy Frequently Asked Questions

Updated 13 April 2021
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How can I find out the value of my property? You can get a quick idea of the value of your property using home calculator tool on property listing website like Rightmove or Zoopla. What discount will I be entitled to? Click here to read about discounts for Right to Buy. What are the timescales...

LiveWest grows its in-house maintenance team

Updated 15 February 2022
News Article
We are growing our maintenance team as part of plans to provide a single in-house service

Aids and adaptations

Updated 19 May 2025
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If you or a member of your family is having trouble in their home due to a health condition, a disability, or their age, then our Aids and Adaptations team may be able to help. These changes are known as adaptations. Minor adaptations We can carry out minor adaptations for our customers such as grab...

Remortgages and transfers

Updated 29 October 2024
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Remortgage At some stage during your ownership, you may want to make changes to your mortgage, such as changing your lender or taking out extra borrowing on your existing mortgage. As we have a financial interest in your home, it is important that we agree to any changes to your mortgage. We are...

Removal of a pest issue

Updated 8 January 2024
Help Article
We are responsible for the removal of any larger pests, or pest infestations, such as rats and mice from your home only if the infestation is due to an outstanding repair or structural fault that we are responsible for. We are responsible for minor infestations such as wasps, flies and fleas...

Coronavirus: an update on our phased approach to resuming services – 7 August

Updated 20 December 2023
News Article
Our latest advice for customers about resuming our services.

Customer FAQs

Updated 13 April 2021
News Article
You may have a few queries about what LiveWest means for you so we have put together some frequently asked questions to help.