Filter Results

Categories
Date published:

Common topics

Displaying 61 - 70 of 271

Repairs service offer

Updated 8 December 2025
Pinned
Page
What this means for you There are many repairs that we will do for you and there are some repairs that you will be responsible for. To find out what repairs are your responsibility please view our repairs service standard. We also recognise that there will be times when you need additional support...

Customer Portal

Updated 2 December 2025
Pinned
Page

Out of hours emergency repairs

Updated 2 October 2024
Pinned
Page
Our Customer Service team are available Monday to Friday 8am to 5pm. If you have an emergency repair to report out of these hours please contact us on 0300 123 8080 and you will be connected to our out of hours partner. Our out of hours service is for reporting emergency health and safety repairs...

Slips, trips and falls

Updated 4 September 2024
Page

Awaab’s Law – what it means for you and LiveWest

Updated 31 October 2025
News Article
A new law is starting from 27 October following the death of a young boy in 2020.

An update for our customers following recent Coronavirus news - 1 February 2022

Updated 1 February 2022
News Article
An update on our services following the lifting of Plan B Covid-19 measures.

Latest updates from our customer volunteer groups

Updated 15 September 2023
Newsletter Article
We are committed to getting our customers involved with what we do, getting feedback and ideas on the range of services we offer to make sure we are performing well for our customers. You can read an update from the Chair of InFocus below, as well as an opportunity to join the Customer

An update on our services – 17 December 2021

Updated 20 December 2023
News Article
An update on our current services over the festive period and, following the latest government guidance on the Covid-19 pandemic.

We have published our 2024/25 Customer Annual Report

Updated 15 August 2025
News Article
From improved customer satisfaction to faster repair times and investment in affordable homes, see how we've been making a difference across the South West.

Manage your LiveWest account at your convenience

Updated 23 October 2025
Newsletter Article
Life is busy. That’s why we’ve designed the LiveWest Customer Portal to put you in control of your home account at the tap of a button. Whether you’re checking your balance on the go, booking a repair that suits your schedule, or simply keeping track of your payments, everything you need is in one

Customer service training mornings

Updated 12 December 2025
News Article
We’re introducing monthly training mornings, meaning limited Customer Service availability while we develop and strengthen our support for you.

Changes to our services on Monday 19 September 2022

Updated 15 September 2022
News Article
We will be joining the country in mourning Her Majesty Queen Elizabeth II for the State Funeral on Monday 19 September

Connecting with you vol 1 2023

Updated 21 March 2024
Page