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Customer Portal

Updated 8 May 2025
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Repairs service offer

Updated 18 March 2025
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What this means for you There are many repairs that we will do for you and there are some repairs that you will be responsible for. To find out what repairs are your responsibility please view our repairs service standard, or our summary of responsibilities. We also recognise that there will be...

Out of hours emergency repairs

Updated 2 October 2024
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Our Customer Service team are available Monday to Friday 8am to 5pm. If you have an emergency repair to report out of these hours please contact us on 0300 123 8080 and you will be connected to our out of hours partner. Our out of hours service is for reporting emergency health and safety repairs...

Fitting doors inside your home

Updated 4 November 2020
Help Article
It is our responsibility to install or replace internal doors when they are not able to be repaired. However, we are not responsible for repairing or replacing internal doors where they have been damaged by you, by someone living with you, or by your visitors. If we carry out this repair, you must...

2022 festive opening hours at LiveWest

Updated 16 December 2022
News Article
Take a look at our opening hours over the 2022 Christmas and New Year period, including how to get emergency support

We have launched our updated customer portal

Updated 14 August 2023
News Article
Sign up to our portal now for a better way to track your repairs and make payments.

Visiting your home for appointments

Updated 8 August 2024
News Article
Important information for when we come to your home for an appointment.

Learnings and feedback from the Housing Ombudsman

Updated 25 October 2024
News Article
As part of our learning from complaints, we have published the results of a Housing Ombudsman review of complaints.

Coronavirus (Covid-19) – keeping our customers safe

Updated 10 August 2020
News Article
An update from us about the Coronavirus (Covid-19) outbreak

Wearing a face covering when we visit your home

Updated 20 December 2023
News Article
We are asking customers to wear face coverings when we are in your home, where possible

Our Christmas opening hours 2021

Updated 14 December 2022
News Article
Take a look at our Christmas opening hours for 2021

Take control of your LiveWest account using our Customer Portal

Updated 13 March 2025
Newsletter Article
At LiveWest, we are committed to providing high quality service to our customers. This includes being able to access their account, report repairs and pay bills at ease. Our Customer Portal provides a simpler, faster and smarter way to do this. What is the Customer Portal? Signing up to the LiveWest

We have released our latest annual report for customers

Updated 16 November 2023
News Article
Our annual report reviews the work we have been doing for customers from April 1 2022 to March 31 2023