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Repairs service offer

Updated 8 December 2025
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What this means for you There are many repairs that we will do for you and there are some repairs that you will be responsible for. To find out what repairs are your responsibility please view our repairs service standard. We also recognise that there will be times when you need additional support...

Customer Portal

Updated 2 December 2025
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Out of hours emergency repairs

Updated 2 October 2024
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Our Customer Service team are available Monday to Friday 8am to 5pm. If you have an emergency repair to report out of these hours please contact us on 0300 123 8080 and you will be connected to our out of hours partner. Our out of hours service is for reporting emergency health and safety repairs...

Our 100% affordable housing development is completed in Troon

Updated 9 December 2025
News Article
The energy-efficient affordable housing development provides 30 new homes to Cornwall.

Our colleague, Paul, shares his story of living with multiple sclerosis (MS)

Updated 23 March 2022
News Article
This month we are celebrating our colleagues and customers with hidden disabilities.

Keeping communal areas safe

Updated 21 May 2024
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Buildings insurance 

Updated 17 December 2025
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We provide buildings insurance if we are the freeholder of a building or we are employed as the manager or managing agent for a building. If we provide buildings insurance for your home you will be paying for this within your monthly service charges. Please note that we do not provide contents...

How you have already made a difference

Updated 2 January 2020
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Our New Website - February and May 2019 Some of you recently attended sessions where you have helped design our new website. Sessions were held in both Bristol and Exeter. The sessions covered how easy it was to find your way around the new website, content and visual appearance. Following on from...

Buying a Resale home - FAQs

Updated 17 February 2025
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42 affordable homes completed in Wellington town centre

Updated 20 March 2023
News Article
Bringing affordable homes to the town is helping to meet local need and providing families with a warm and comfortable home to live in.

Asbestos Safety

Updated 31 July 2024
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LiveWest encourages community to adopt a tree

Updated 25 November 2021
News Article
Leading south west housing association LiveWest are asking members of the public to adopt a tree on LiveWest land and become a ‘tree guardian’.

We have completed our complaints self-assessment

Updated 20 December 2023
News Article
We are pleased to announce that we are compliant with the Housing Ombudsman Complaint Handling Code