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Repairs service offer

Updated 8 December 2025
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What this means for you There are many repairs that we will do for you and there are some repairs that you will be responsible for. To find out what repairs are your responsibility please view our repairs service standard. We also recognise that there will be times when you need additional support...

Customer Portal

Updated 2 December 2025
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Out of hours emergency repairs

Updated 2 October 2024
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Our Customer Service team are available Monday to Friday 8am to 5pm. If you have an emergency repair to report out of these hours please contact us on 0300 123 8080 and you will be connected to our out of hours partner. Our out of hours service is for reporting emergency health and safety repairs...

We have completed our 2023 complaints self-assessment

Updated 18 October 2023
News Article
We are pleased to announce that we are compliant with the Housing Ombudsman’s Complaint Handling Code.

LiveWest staff get stuck in to give children’s garden a facelift

Updated 13 April 2021
News Article
A band of our volunteers teamed up with United Living staff to reinstate a children’s reflective garden at a primary school in Bristol.

Our Tenancy Sustainment Team Leader stars in Doctor Who

Updated 13 December 2021
News Article
Jonny Mathers has thanked LiveWest for helping him to achieve a life-long dream – to appear as a character in Doctor Who.

Leatherjacket Infestations

Updated 19 August 2024
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LiveWest Bromford Flagship

Updated 29 January 2026
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Homes to rent

Updated 23 September 2025
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Home finder Use our tool to find out how to find a home in your area Find a home A guide to renting one of our homes We have put together some answers to questions we frequently get asked about renting a home with us, we hope you find them helpful. How do I rent one of your homes? We advertise all...

Publications

Updated 25 September 2025
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Partnership paves the way for 42 new homes in Wellington

Updated 13 April 2021
News Article
We have teamed up with property development specialists, Freemantle Developments, to deliver 42 new homes in Wellington.

Yate’s community remembers fallen heroes to mark Remembrance Sunday

Updated 13 November 2023
News Article
A community group crocheted a poppy memorial at Ladden Garden Village to commemorate Armed Forces, veterans and families.

Volunteer beekeeper a year on from successful recruitment

Updated 17 September 2024
Newsletter Article
A volunteer is looking after the buzzing bees at a development in Yate one year after being recruited as part of a new project to help the insects thrive. Chelsea Parker grabbed the opportunity to help following a call out for volunteers. Along with a small group of residents from Ladden Garden