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Our policies

Updated 28 April 2025
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Find the full list of policies for our customers here. Accessibility Standard Aids and Adaptations Policy Allocations and Lettings Policy Antisocial Behaviour Policy CCTV and Surveillance Equipment Policy Compliments, Complaints and Feedback Policy Customer Alterations and Improvements Policy...

Housing Ombudsman determinations – December 2021 to March 2022

Updated 24 March 2022
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The Housing Ombudsman has reviewed how we handle your complaints

Support for you

Updated 16 April 2025
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Our Tenancy Sustainment team As a company we focus on providing good quality, affordable housing, working together to help improve wellbeing and build strong, sustainable and resilient communities where our customers want to live. LiveWest recognises that there have been enormous challenges for our...

Volunteering brothers are named as two of our Christmas Kindness competition winners

Updated 22 December 2023
News Article
Two brothers who volunteer in their community are winners of our Christmas Kindness competition.

Supporting our BAME communities

Updated 6 August 2020
News Article
Our goal is to be a pro-active anti-racist organisation that our BAME colleagues and customers feel safe in and proud of.

A Day in the Life of a Community Connector

Updated 8 February 2022
News Article
Our Community Connectors are an important part of how we support our customers. Find out what a day in the life of Sally, a Community Connector covering the Sedgemoor area in Somerset, looks like.

We are supporting National Hate Crime Week

Updated 14 October 2024
News Article
At LiveWest, we want to make sure everyone feels safe and supported, and we are here to help if you or someone you know has experienced hate crime.

Day in the life of a Homeownership and Commercial Officer

Updated 27 April 2021
News Article
Ali Pennicott, who supports a range of customers, documents one of her days working for LiveWest

LiveWest teams up with Argyle Community Trust to offer free football coaching sessions for Plymouth youngsters

Updated 26 December 2022
News Article
Local children in Plymouth have been given the opportunity to keep active in the lead up to Christmas with the help of Premier League Kicks football coaching sessions delivered by Plymouth Argyle Community Trust.

Ben rewarded for community impact across Bristol

Updated 30 March 2021
News Article
The second of our Community Stars winners is Ben Carpenter, a selfless community champion supporting young people across south Bristol