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Customer Portal

Updated 8 May 2025
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Repairs service offer

Updated 18 March 2025
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What this means for you There are many repairs that we will do for you and there are some repairs that you will be responsible for. To find out what repairs are your responsibility please view our repairs service standard, or our summary of responsibilities. We also recognise that there will be...

Out of hours emergency repairs

Updated 2 October 2024
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Our Customer Service team are available Monday to Friday 8am to 5pm. If you have an emergency repair to report out of these hours please contact us on 0300 123 8080 and you will be connected to our out of hours partner. Our out of hours service is for reporting emergency health and safety repairs...

Feeding back on our services

Updated 28 August 2024
News Article
You could have your say on your recent experience with LiveWest.

Housing Ombudsman determinations – July to November 2021

Updated 6 December 2021
News Article
The Housing Ombudsman has reviewed how we handle your complaints.

Improving the energy performance of your shared ownership home

Updated 22 November 2024
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As a shared owner, you are able to undertake home improvements with our permission. To do so, please click here. You may be able to access government grants or schemes to help you improve your home. These schemes are subject to change and most require you to have a property EPC rating of D, E, F or...

Working with IFF Research to learn more about our customers

Updated 6 May 2025
News Article
During May, we are carrying out research to understand more about the lives and experiences of our customers.

Weston customers enjoy improved garden thanks to ‘Give It Back’

Updated 23 January 2020
News Article
We have teamed up with local building contractor John West to celebrate our joint ‘Give It Back’ project together with a barbecue last week at our older persons housing scheme ‘Knightstone House’ based in Weston-Super-Mare.

How to shop second hand

Updated 21 December 2023
News Article
Embrace sustainable fashion with our top tips for second hand shopping success.

Supporting communities: Cornwall

Updated 13 March 2025
Newsletter Article
We are proud to support a wide range of projects and events throughout the region, as well as helping residents to thrive. Bringing communities together is important to us. If you have an idea for a community event or project, or would like to find out more about what is going on in your area, our

World Day for Safety and Health at Work

Updated 28 April 2022
News Article
We are celebrating World Day for Safety and Health at Work by looking back at how we have kept customers safe over the last year

LiveWest launch pioneering tree research project

Updated 24 February 2022
News Article
We have become the first housing association in England to launch a fact-finding mission into the benefits of its trees.

We have completed our 2024 complaints self-assessment

Updated 27 September 2024
News Article
We are pleased to announce that we are compliant with the Housing Ombudsman’s Complaint Handling Code.