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You may have been declined a benefit due to attending a medical assessment and the outcome not being in your favour. When this happens, you can ask the Department of Work and Pensions (DWP) to look at their decision again. This is called a mandatory reconsideration. You can ask for this over the

Your housing benefit may have stopped because you are earning more money or because another benefit has stopped. It may be you will need to claim Universal Credit. If you are unsure about what to do, please contact our Tenancy Sustainment team here and they will be able to provide you with advice.

You can sign into your online Universal Credit account to check your payments. This is listed under the home tab. If you click the payments button this will show you your monthly Universal Credit statement and what you are entitled to, minus any deductions, and what you will actually get paid. If

As Universal Credit is paid in arrears and direct to the claimant, you may find your rent account is showing arrears. You will need to set up a payment arrangement with your income officer. You can find out your Income Officer's contact details here. You will need to pay your ongoing rent and

The best way to see how your benefits will change when you start working again, is to complete a benefit calculator. Click here to use this calculator.

You may have deductions taken out of your claim. This could be for previous benefit overpayments, or for an advance payment you have received, or for payment arrears with council tax, or rent. You can check if you have deductions by logging into your Universal Credit account and viewing your

You will need to set up an online Universal Credit account. You can create an account by registering here.