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Customer Portal

Updated 8 May 2025
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Repairs service offer

Updated 18 March 2025
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What this means for you There are many repairs that we will do for you and there are some repairs that you will be responsible for. To find out what repairs are your responsibility please view our repairs service standard, or our summary of responsibilities. We also recognise that there will be...

Out of hours emergency repairs

Updated 2 October 2024
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Our Customer Service team are available Monday to Friday 8am to 5pm. If you have an emergency repair to report out of these hours please contact us on 0300 123 8080 and you will be connected to our out of hours partner. Our out of hours service is for reporting emergency health and safety repairs...

Service Standards for compliance – Residents’ Responsibilities

Updated 20 August 2024
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You play a really important part in helping us to keep homes and common areas safe for families, visitors, and neighbours. If we have made an appointment with you, please remember to keep it. Let us know if things change – we can always arrange a new date with you. Allow us access when we make a...

Festive gift for residents at Treneere

Updated 28 January 2020
News Article
As part of our social value programme we joined forces with Camborne company to fit out a new kitchen at Davy House.

We've taken further steps to measure the benefit of our trees

Updated 24 February 2022
News Article
We have launched another fact-finding mission into the benefits of our trees.

Our apprenticeships programme grows

Updated 17 September 2024
Newsletter Article
We recently hired 13 new trade apprentices, following our recent recruitment for apprentices resulting in 408 applications. Apprentices make up an important part of our workforce. They also benefit those in apprenticeships, providing on-the-job training, industry-recognised qualifcations, and

Shortlisted for two awards at the UK Housing Awards

Updated 26 August 2021
News Article
We are thrilled to have been shortlisted for two awards at the UK Housing Awards.

Property condition surveys for your home

Updated 17 September 2024
Newsletter Article
To make sure that our homes are high quality and provide safe living conditions for our customers, we are going to be carrying out surveys to check the condition of homes. We have a legal obligation to make sure that all properties meet the health, safety, and quality standards. The property

Kieran tells us how he found a career at LiveWest

Updated 13 April 2021
News Article
Find out how Kieran’s career has gone from strength to strength in a few years.

New trees for Bridgetown with community planting event

Updated 28 February 2022
News Article
Volunteers from the local community undertook the challenge of planting oak and fruit trees in the heart of Bridgetown this weekend.

Day in the life of a Homeownership and Commercial Officer

Updated 27 April 2021
News Article
Ali Pennicott, who supports a range of customers, documents one of her days working for LiveWest

Page Not Found

Updated 23 July 2019
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Sorry, we couldn't find the page you were looking for. It could be that the page has moved or you came via an outdated link. Try these popular pages: Pay my rent My Account Report a repair or solve an issue Or, why not try the search function to look for the information you need?