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Customer Announcement
Customer Portal unavailable overnight.

As part of a continuing programme of essential work to ensure the security and stability of systems, our Customer Portal will be unavailable from 5:30pm on Friday 10 April until 7:30am on Monday 13 April. For health and safety emergencies during these hours, please use our out of hours service by calling 0300 123 8080.

5 January 2023

We are currently experiencing a high volume of requests to customer services

We thank you for your patience if you are trying to report an issue to us.
LiveWest customer service colleagues.

We are currently experiencing a high volume of contact into customer services, which means we may take longer than usual to respond to your query. We thank you for your patience if you are trying get in touch with us about a repair or any other issue.

If you need to report a non-urgent repair, you can do this online

We have information on our website to help with some queries, including our solve an issue tool which can help you to fix the problem. 

If you have already contacted us regarding a query, we will be in touch with you as soon as possible.