Some of our customers will have received a letter with important details about their service charges. If you rent your home from us or are a Shared Owner, you might be one of them.

What’s in the letter?

You’ll find two documents:

• A look back at what we spent last year (called an Income & Expenditure statement).
• A budget showing what we think we’ll spend next year.

When is this happening?

Letters were sent out in late September, so if you are being asked to take part you will have received yours.
 
You have until 7 November to tell us what you think.

Why are we asking for your views?

We want to make sure the service charge is fair and correct. If something doesn’t look right, please let us know.

Got a question?

We’re here to help. If you have any questions, just call the number on your letter or email us at Service.Charge.Team@livewest.co.uk before 7 November.

Want to know more?

Visit our website, where you can find useful FAQ’s, policies and helpful information. 

Need support with money? Check out our cost of living hub on the website.

What happens next?

We’ll read all your feedback and make changes if needed.

In February 2026, we’ll write to you again to confirm your new charges starting from April 2026.