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Repairs service offer

Updated 8 December 2025
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What this means for you There are many repairs that we will do for you and there are some repairs that you will be responsible for. To find out what repairs are your responsibility please view our repairs service standard. We also recognise that there will be times when you need additional support...

Customer Portal

Updated 2 December 2025
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Out of hours emergency repairs

Updated 2 October 2024
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Our Customer Service team are available Monday to Friday 8am to 5pm. If you have an emergency repair to report out of these hours please contact us on 0300 123 8080 and you will be connected to our out of hours partner. Our out of hours service is for reporting emergency health and safety repairs...

Factsheet: Door replacement

Updated 31 October 2025
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Complaint learning: communication

Updated 18 October 2024
News Article
We are continuously getting feedback from our customers and fixing things that are identified.

Our services coronavirus update – 24 March

Updated 20 December 2023
News Article
An update on our services as we move through the roadmap out of lockdown

Factsheet: Timber window replacements

Updated 31 October 2025
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Factsheet: Window replacement UPVC

Updated 31 October 2025
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Update on our services - 27 May 2022

Updated 29 June 2022
News Article
An update for our customers

We have published our latest Customer Annual Report

Updated 20 September 2024
Newsletter Article
We are happy to share our newest Customer Annual Report with you. In the report, you can find out how we've been helping our customers. There is news from our Repairs team, information about our supported housing, and how we've been helping customers stay in their homes. We also share exciting

Our festive opening hours

Updated 11 December 2024
News Article
Looking to contact us over the festive period?

LiveWest achieves highest rating in housing inspection

Updated 26 March 2025
News Article
The Regulator of Social Housing has assessed our compliance with consumer standards, governance, and financial viability requirements.

Safety in the kitchen

Updated 22 December 2023
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