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Customer Portal

Updated 8 May 2025
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Repairs service offer

Updated 18 March 2025
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What this means for you There are many repairs that we will do for you and there are some repairs that you will be responsible for. To find out what repairs are your responsibility please view our repairs service standard, or our summary of responsibilities. We also recognise that there will be...

Out of hours emergency repairs

Updated 2 October 2024
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Our Customer Service team are available Monday to Friday 8am to 5pm. If you have an emergency repair to report out of these hours please contact us on 0300 123 8080 and you will be connected to our out of hours partner. Our out of hours service is for reporting emergency health and safety repairs...

We are currently experiencing a high volume of requests to customer services

Updated 5 January 2023
News Article
We thank you for your patience if you are trying to report an issue to us.

Elly-May named Apprentice of the Year at awards ceremony

Updated 13 December 2022
News Article
Our Trade Apprentice, Elly-May Mangan has been named Apprentice of the Year at the Western Morning News Business Awards.

Billy steps out into the world of work with apprenticeship at 16

Updated 11 February 2022
News Article
After a Summer of work experience labouring in Plymouth, 16-year-old Billy Parker decided that it was the career for him and applied for a trade apprenticeship with LiveWest.

Zoe passionate about supporting people to develop a career in trades

Updated 2 March 2023
News Article
After launching her career in her 30s, Zoe has worked her way up to become our Regional Operations Manager and has a desire to provide opportunities for people to reach their potential.

Replacing and fixing fencing and gates that we installed

Updated 18 February 2022
Help Article
If we need to replace fencing between homes then we will, as standard, provide post and wire or chain link fencing. There will be an option of us also fitting a privacy panel. If we need to replace boundary fencing to public land or a main road/highway then we will as standard provide 1.8m panel...

Receiving updates to your home

Updated 15 June 2023
Newsletter Article
We are committed to providing high quality homes for our customers, which includes occasionally updating or replacing parts of existing homes, such as kitchens or bathrooms. We review the quality of kitchens and bathrooms periodically to check that everything is in a good condition and to see

Contacting us by phone on Wednesday 11 December

Updated 9 December 2024
News Article
You may experience disruption when calling us.

Coronavirus (Covid-19) updated 12 May 2020

Updated 20 December 2023
News Article
A message for our customers

Supported housing

Updated 11 March 2025
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Who do we work with? We work with people going through difficult transitions, including people who are homeless, leaving care, leaving a psychiatric hospital or dealing with addiction. Specifically, we support: Families experiencing homelessness. Women, men, and children experiencing or escaping...

Tenders and suppliers

Updated 19 December 2023
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At LiveWest we aim to achieve a professional and strategic approach to procurement. We currently spend approximately £220 million a year on goods, services and works. We need to ensure our procurement activities are informed, effective, efficient and fair. On top of that, they need to be customer...