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Repairs service offer

Updated 8 December 2025
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What this means for you There are many repairs that we will do for you and there are some repairs that you will be responsible for. To find out what repairs are your responsibility please view our repairs service standard. We also recognise that there will be times when you need additional support...

Customer Portal

Updated 2 December 2025
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Out of hours emergency repairs

Updated 2 October 2024
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Our Customer Service team are available Monday to Friday 8am to 5pm. If you have an emergency repair to report out of these hours please contact us on 0300 123 8080 and you will be connected to our out of hours partner. Our out of hours service is for reporting emergency health and safety repairs...

Scaffolding safety

Updated 24 January 2025
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Housing Ombudsman determinations – July to November 2021

Updated 6 December 2021
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The Housing Ombudsman has reviewed how we handle your complaints.

White goods safety

Updated 22 December 2023
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One of the most common sources of fire are faulty electrical appliances, such as white goods. White goods include everyday appliances like fridges and freezers, washing machines, dishwashers and tumble dryers. ​ Use of dangerous or faulty appliances, or using them incorrectly, can lead to a fire...

Service charges

Updated 7 October 2025
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Matching festive pyjamas tradition wins our Christmas competition

Updated 20 December 2024
News Article
Fun family Christmas pyjamas is a winner of our Christmas competition asking residents to tell us with a photo what Christmas means to them.

January to March 2021 complaints report

Updated 27 May 2021
News Article
Read our full complaints report from the first few months of 2021

Imran thrilled to be making a difference to our customers' lives

Updated 22 July 2022
News Article
Our Lead Technician is calling on trades people to talk to us about the career opportunities currently available.

Day in the life of a Homeownership and Commercial Officer

Updated 27 April 2021
News Article
Ali Pennicott, who supports a range of customers, documents one of her days working for LiveWest

Weston customers enjoy improved garden thanks to ‘Give It Back’

Updated 23 January 2020
News Article
We have teamed up with local building contractor John West to celebrate our joint ‘Give It Back’ project together with a barbecue last week at our older persons housing scheme ‘Knightstone House’ based in Weston-Super-Mare.

We are carrying out research to learn more about our customers

Updated 20 December 2023
News Article
You may receive a call in November 2023 as part of a survey to help us understand more about our customers.