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How to unblock your toilet Come prepared with a bucket, rubber gloves and a plunger. Protect the floor with newspaper. Don't flush anymore. This will only fill the bowl with more water. First close the flapper. The flapper looks like a circular drain stopper attached to a chain. Lift the lid and...

Our Employee Assistance Programme (EAP) scheme through Life & Progress is a confidential counselling and advice service available 24/7 to provide practical information, useful resources and guidance where needed. Our EAP is here to help our colleagues and their families to balance family, work and

InFocus is our volunteer scrutiny group where our residents feedback to us on our services for over 80,000 of its customers. With the group now celebrating its fifth anniversary, we are proud to announce that InFocus now has over 50 residents involved. Fuelled by her passion to help make the world

You may have deductions taken out of your claim. This could be for previous benefit overpayments, or for an advance payment you have received, or for payment arrears with council tax, or rent. You can check if you have deductions by logging into your Universal Credit account and viewing your

You may have been declined a benefit due to attending a medical assessment and the outcome not being in your favour. When this happens, you can ask the Department of Work and Pensions (DWP) to look at their decision again. This is called a mandatory reconsideration. You can ask for this over the