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Contacting us.

Our online and telephone services are operating as normal, but it may take a little longer to get through to us as our colleagues are working from home. We apologise for any delay and will respond as soon as possible. Find out how you can contact us here and if your query relates to a repair issue you can also use our Solve an issue tool.

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8 February

Do you qualify for the Covid Winter Grant scheme?

Check to see if you could apply to your local authority for funding if you are considered vulnerable and are need of financial support
Winter grant funding

The government is aware that many households are facing financial hardship due to the impact of the coronavirus (Covid-19) pandemic and may be struggling to afford food, heating or online access.

Your local authority may have secured a government grant to provide additional financial and practical help to you during this time. 

Schemes vary depending on locations, but your local authority will be able to advise you what is available where you live.

Find your local authority here.

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