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Customer Portal

Updated 8 May 2025
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Repairs service offer

Updated 18 March 2025
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What this means for you There are many repairs that we will do for you and there are some repairs that you will be responsible for. To find out what repairs are your responsibility please view our repairs service standard, or our summary of responsibilities. We also recognise that there will be...

Out of hours emergency repairs

Updated 2 October 2024
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Our Customer Service team are available Monday to Friday 8am to 5pm. If you have an emergency repair to report out of these hours please contact us on 0300 123 8080 and you will be connected to our out of hours partner. Our out of hours service is for reporting emergency health and safety repairs...

Carbon monoxide (CO) safety

Updated 18 April 2023
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What is CO and why is it dangerous? Carbon monoxide (CO) is a poisonous gas that has no taste or smell. If there is an undetected leak, this can leave you feeling unwell, with headaches, nausea and flu like symptoms. If left untreated, a CO leak can even result in death. If you have a faulty gas...

We are exploring new channels of technology

Updated 30 May 2019
News Article
We are embracing new technology in an attempt to improve services for our customers.

New wave of apprentices will play key role in our trades workforce

Updated 4 September 2024
News Article
We take pride in developing our new apprentices who will gain invaluable skills while earning a good wage.

We are supporting a new initiative to increase engagement between landlords and residents

Updated 24 May 2023
Newsletter Article
In April 2023, the government launched the new Four Million Homes programme designed to increase engagement between landlords and residents, and to help residents understand their rights and have the tools to hold their landlord to account. We are pleased to be supporting the new initiative and the

Safety in your home this spring

Updated 13 March 2025
Newsletter Article
Keeping you safe is a priority for us, and we regularly share tips and advice to do this. Take a look at some of our latest safety advice below with links to the Your Safety section on our website. Lithium batteries Lithium batteries are very common, providing power for household items like laptops

Liane appointed as our new Director of Property Services

Updated 20 April 2021
News Article
Liane Sheppard has been unveiled as our new Director of Property Services and will help to spearhead our housing and property services operation

We're having a Trades Open Morning showcasing new employment opportunities

Updated 26 July 2022
News Article
Colleagues from our trades workforce will be on hand to chat about the opportunities to tell people why they love working here, from brilliant benefits to rewarding careers in a number of different fields.

Solve an issue

Updated 2 October 2024
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Our solve an issue tool can help you to sort some problems you have, whether it is in your home or garden, in your estate or communal area, or to do with antisocial behaviour. As well as giving advice on how you can resolve the issue, there is also information on who is responsible for fixing it, so...

Reviewing our performance for customers

Updated 24 July 2023
News Article
We have published our performance against the new Tenant Satisfaction Measures for April-June 2023

We value our customers’ feedback

Updated 26 October 2023
News Article
Join our YourViews Facebook group to stay up to date with the latest survey opportunities.