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Shared ownership

Updated 2 March 2026
Pinned
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Summer competition terms and conditions

Updated 13 April 2021
Page
This competition is being run by LiveWest Homes Limited of 1 Wellington Way, Skypark, Clyst Honiton, Skypark, EX1 2FZ. By entering this competition, you agree to the following terms and conditions: To be in with a chance of winning a Love to Shop voucher, entrants must be a LiveWest resident, either...

We've completed a self-assessment on how we handle complaints

Updated 29 December 2020
News Article
In July, the Housing Ombudsman published a new Complaint Handling Code.

Safety in the kitchen

Updated 22 December 2023
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Complaint learning: Estate services

Updated 8 August 2025
News Article
We are continuously getting feedback from our customers and fixing things that are identified.

Awaab’s Law – what it means for you and LiveWest

Updated 31 October 2025
News Article
A new law is starting from 27 October following the death of a young boy in 2020.

Removal of a pest issue

Updated 8 January 2024
Help Article
We are responsible for the removal of any larger pests, or pest infestations, such as rats and mice from your home only if the infestation is due to an outstanding repair or structural fault that we are responsible for. We are responsible for minor infestations such as wasps, flies and fleas...

Keeping communal areas safe

Updated 21 May 2024
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Our customer scrutiny group InFocus marks its fifth anniversary

Updated 17 May 2024
News Article
Celebrating five years of InFocus, Sue shares her experience and passion of being part of our customer scrutiny group.

Feeding back on our services

Updated 28 August 2024
News Article
You could have your say on your recent experience with LiveWest.

Your feedback on our services

Updated 3 July 2023
News Article
We commissioned the Institute of Customer Service to ask our customers about their recent experience with us.