Customer Announcement
Contacting us.

Our online and telephone services are operating as normal, but it may take a little longer to get through to us as our colleagues are working from home. We apologise for any delay and will respond as soon as possible. Find out how you can contact us here and if your query relates to a repair issue you can also use our Solve an issue tool.

17 February

The coronavirus (Covid-19) vaccine

We are supporting the government's Covid-19 vaccine programme

As you may know the government is currently rolling out coronavirus (Covid-19) vaccines across the UK.  

We understand that there is great deal of information available about the vaccines and it is a personal choice whether you choose to be vaccinated.  

When researching information about the vaccination programme try to use genuine and trustworthy sites to get your information, as not everything you see online is true. 

We are encouraging our colleagues to be vaccinated and also wanted to share with you some helpful information to answer some key questions you might have about the vaccine, to help you make your decision: 

There are currently three different types of approved vaccines in the UK, these are: 


This video starring high profile stars from different ethnic minority backgrounds has been broadcast on television.

Among the familiar faces were singer Beverly Knight, comedian Romesh Ranganathan, and England cricket player Moeen Ali.


Sir Elton John and Sir Michael Caine have recently been vaccinated by the NHS and found it easy and safe. Watch the video from NHS England and NHS Improvement below to find out more.

We hope you are keeping safe and well during these difficult times, you can keep up to date with all of our coronavirus updates here

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