7 September 2026

Contacting us by phone on 10 September

Our phone lines will be for emergency repairs only.
Person using headphones.

On Thursday 10 September, customers will only be able to use our phone lines for emergency repairs. Find out what is classed as an emergency repair

Customers will still be able to use our customer portal to let us know about repairs that aren’t an emergency. Find out more about our customer portal

Our phone lines will be back to normal on Friday 11 September.