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Connecting with you

Welcome to Connecting with you, where we update you on some of the latest news across our services. You can view our latest March 2025 issue, or look through previous editions for stories you may have missed. You can also use the filters to find stories in different topics.

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Somerset and West of England

LiveWest colleague working on a boiler.

Repairs to your home

We have been making some changes to improve the repairs service our customers receive. This includes improving some...

LiveWest colleague reading a book to a child.

We have published our latest Customer Annual Report

We are happy to share our newest Customer Annual Report with you. In the report, you can find out how we've been...

LiveWest colleague working on a boiler.

Repairs to your home

We have been making some changes to improve the repairs service our customers receive. This includes improving some...

LiveWest colleague reading a book to a child.

We have published our latest Customer Annual Report

We are happy to share our newest Customer Annual Report with you. In the report, you can find out how we've been...

LiveWest colleagues at the door of a customers' home.

Property condition surveys for your home

To make sure that our homes are high quality and provide safe living conditions for our customers, we are going to...

Someone putting money in a piggy bank.

Are you over State Pension age, or know someone who is?

It was recently announced by the Government that there will be changes to the Winter Fuel Payment for pensioners...

People holding a sign saying 'championing supported housing'.

Celebrating supported housing

We recently celebrated Starts at Home Day, which is all about celebrating the positive impact supported housing has...

LiveWest colleague with a child at the community event.

Plymouth community fun day huge success as locals come together

We recently supported a community event in Plymouth for the second year running, all about bringing a neighbourhood...

Braedon with a support worker.

Braedon being helped by important supported housing

As part of Starts at Home Day, which celebrates the value of support services and for many people to have safe and...

Malcolm and Michelle stood outside their home with solar panels on the roof.

Somerset and West of England

Renewable technology helping to cut down energy bills

Malcolm Pearson and his wife Michelle are over the moon with their new boiler, solar panels, smart meter and roof...

LiveWest colleague helping someone at a trades taster day.

Our apprenticeships programme grows

We recently hired 13 new trade apprentices, following our recent recruitment for apprentices resulting in 408...

LiveWest colleagues fixing a radiator.

Get ready for autumn and winter with our latest safety advice

As we head towards autumn and winter, it is important to get ready for the colder and often wetter weather. Take a...

Delcie and a LiveWest colleague laughing.

Extra care making a big difference for Delcie

An extra care scheme has transformed a resident’s life as she has the support she needs and a home she loves to be...

LiveWest colleague with resident volunteer beekeepers.

Somerset and West of England

Volunteer beekeeper a year on from successful recruitment

A volunteer is looking after the buzzing bees at a development in Yate one year after being recruited as part of a...

Cressie and Richard outside their home.

Somerset and West of England

Couple find ideal rural home in Somerton after temporary accommodation

Cressie and Richard Pike are peacefully at home in their new place after moving out of their previous property and...

A child at a community event.

Our Junior Environmental Champions Competition is now live!

We have launched our new Junior Environmental Champions Competition aimed at showcasing the positive actions of our...

Residents and colleagues in front of wall with art on.

New wall art brightens up neighbourhood

A wall in Gloucester Court, Plymouth, was recently brightened up with new art. Working alongside Plymouth Artists...

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