Please remember that you need to get our agreement before installing your own heating appliances in your home.
Repairing a wood burner
This includes any repairs to a wood burner or fireplace flue
We are responsible for this
Due to system updates, our customer portal will be unavailable between 5:30pm on Tuesday 11 August until 7am on Wednesday 12 August. For emergencies, please call 0300 123 8080. For non emergencies, please wait until Tuesday to use the portal.